Specialist Business Analyst - OMNICOM MEDIA SOLUTIONS - Bangalore
(2025-11)
Domain: Media & Analytics — Marketing BI dashboards, data validation, reporting layer requirements for a global media group.
- Elicited and documented reporting and BI dashboard requirements through structured interviews, workshops, and JAD sessions — defining KPIs, data sources, filters, and display logic in BRDs.
- Leveraged ChatGPT and Copilot to accelerate BRD drafting and requirements documentation, reducing documentation time by ~30% while maintaining quality standards.
- Created wireframes and low-fidelity mockups in Balsamiq to capture dashboard layouts and reporting UI requirements, enabling early stakeholder feedback and reducing rework cycles.
- Developed data flow diagrams and field-level data mapping documents bridging source systems and reporting layers; applied Miro AI for faster process diagram creation.
- Defined data validation rules and UAT entry/exit criteria; performed validation using Advanced Excel and SQL to resolve data inconsistencies before release.
- Facilitated Agile sprint ceremonies — backlog grooming, sprint planning, review meetings; tracked stories in Jira and maintained sprint velocity dashboards.
Senior Business Analyst - BAHWAN CYBERTEK PRIVATE LTD - Bangalore
(2025-03 - 2025-11)
Domain: Telecom OSS/BSS — CRM and Billing system enhancements for large-scale telecom operations across multiple teams.
- Led end-to-end requirement workshops engaging 10+ cross-functional stakeholders; documented 80+ functional requirements covering validation rules, exception handling, workflow triggers, and integration points in BRDs and FRDs.
- Utilised Gemini and ChatGPT to accelerate initial BRD drafts and documentation templates, significantly cutting first-draft preparation time.
- Produced Figma wireframes for key CRM screens to align developer and business understanding of UI flow, field validations, and interaction logic prior to development.
- Created AS-IS/TO-BE process flows using Copilot + Miro AI, reducing process modelling effort significantly for complex telecom workflows.
- Developed RTM tracking 100% of requirements from elicitation through UAT sign-off; coordinated full UAT cycle — test plans, test scenarios, defect triage in Jira.
- Supported go-live stabilisation: hyper-care monitoring, production issue triage, and post-release root cause analysis — achieved zero production defects on go-live.
Business Systems Analyst - PIRAMAL SWASTHYA - Bangalore
(2022-10 - 2025-01)
Domain: Healthcare IT — Teleconsultation platform and community health service workflows for rural India.
- Conducted structured stakeholder interviews, focus groups, and document analysis to gather and validate healthcare system enhancement requirements.
- Produced BRDs, functional specifications, and AS-IS/TO-BE process flow diagrams to streamline teleconsultation and community health service delivery workflows.
- Collaborated with UX designers to define screen-level requirements and wireframe annotations in Balsamiq and Figma for healthcare portal enhancements — ensuring design-to-requirement traceability.
- Performed gap analysis between existing system capabilities and desired outcomes; recommended system and process improvements with measurable operational impact.
- Authored UAT test plans and test cases; managed defects end-to-end in Jira (Open → In Progress → Resolved → Closed) across multiple healthcare system rollouts.
- Developed user training materials and change management documentation for new system rollouts across rural health programmes.
Business Analyst - ALTRUIST TECHNOLOGIES - Bangalore
(2020-01 - 2022-05)
Domain: Telecom OSS/BSS — Service provisioning and billing module enhancements for telecom operations teams.
- Gathered and analysed OSS/BSS enhancement requirements through interviews, surveys, and workshops; translated into well-defined user stories with acceptance criteria for Agile sprints.
- Created process flow, swimlane, and data flow diagrams documenting current and future-state telecom service workflows including provisioning and billing modules.
- Participated in full Agile ceremonies — backlog refinement, sprint planning, stand-ups, retrospectives; maintained sprint boards in Jira.
- Supported SIT and UAT coordination — reviewed test cases, verified test data, attended defect triage calls, and confirmed functional closure before each release.
Senior Technical Support Executive - HINDUJA GLOBAL SOLUTIONS - Bangalore
(2015-07 - 2019-12)
Domain: Telecom — Customer lifecycle management covering provisioning, billing disputes, and L2/L3 escalations.
- Managed telecom customer lifecycle queries — provisioning, billing disputes, and service requests — ensuring SLA adherence and first-contact resolution.
- Collaborated with internal technical teams for L2/L3 escalation handling; documented issue patterns to support recurring defect elimination.
- Developed process improvement recommendations from recurring issue trends, reducing average resolution time through systematic root cause analysis.
Senior Client Service Executive - MEDUSIND SOLUTIONS - Chennai
(2009-09 - 2015-07)
Domain: US Medical Billing & Insurance — Claims processing, denial management, and billing compliance for US healthcare payers.
- Processed US medical insurance claims ensuring documentation accuracy, ICD/CPT coding compliance, and adherence to payer-specific billing guidelines.
- Coordinated with insurance providers for claim resolution, denial management, and appeals processing while maintaining workflow SLAs.
- Identified billing process inefficiencies and contributed to workflow standardisation, reducing claim rejection rates.
