Rohit Kumar

I am IT Technician. I am having Masters's in Information Technology. I am Currently Working in Apple Service Centre. I am Having 8 Years Of Work Experience.

Employment History

2013 to 2017

Company Name: Gadget World (PVT Outlet)

Designation: Support Technician.

Location: Ludhiana.

Job Profile

As a Support technician. My Job is to Perform Repairs and Providing All Kind of Software and hardware Related Solutions. to the customers For the Apple Devices.

Roles & Responsibilities 

•  Diagnose the customer devices and Explain the Customer About the Problem and Possible Solutions.
• While Repairing the Devices making sure that Repairs will be Completed on Timely manner and Most Cost-Efficient Way.
• Provide Support in case of any kind of Customer data Related Support on how they can Save their Data and help to recover the Data As well After the Repair.
• Technically educate the customer about her/his device and solve the queries.

Company Name: B2X Solution and Services

Designation: Field Service Technician.

Location: Delhi

B2X Services Solutions is Company Which Provide Support for Big Companies Like Apple, Google and Samsung.

Job Profile

As A field Service Technician, We Provide Home Service to the Customer For their google Pixel Devices.

Roles & Responsibilities 

Managing the Service Request for the Customers and help them with the re issue they are facing and provide them Possible Information About the Repair Process.

Maintaining cordial relationships with clients for smooth relations.

Answer all queries of customers and understand the issue and educate them about the company.

2018 to till Date 

Company Name: Reliance RESQ Apple Authorized Service Provider. (Reliance Retail Limited)

Designation: Senior Associate

Location: Delhi

Reliance RESQ is Service Company for Reliance Providing IT Solutions For major IT Brand like HP, Dell, Apple, Samsung and Also Providing Consumer Electronic Services

Job Profile

As Senior Associate I am Responsible for Supporting Customer For all their Apple Device Related hardware and Software Solutions All the apple Device Like iPhones, MacBook’s.

Roles & Responsibilities 

Managing the Service Request for the Customers and help them with the issue they are facing.

Possible Information About the Repair Process.

Maintaining cordial relationships with clients for smooth relations.

Answer all queries of customers and understand the issue and educate them about the company.

Helping To provide best Possible Solutions For the problem.

IT Proficiency

• Masters in Information technology
• ACMT Apple Certified Macintosh Technician
• ACIT Apple Certified IOS Technician.
• Apple Certified iMac Technician

• Masters in Information technology
• ACMT Apple Certified Macintosh Technician
• ACIT Apple Certified IOS Technician.
• Apple Certified iMac Technician
• MSCIT (Masters in IT) From Punjab Technical University
• PGDCA (Post Graduation in IT) From Punjab Technical university.
• BSCIT (Bachelor of Science in Information Technology) From Punjab Technical university.