Senior Technical Program Manager at Microsoft (2024-09 – Present)
- Unified Events Platform: Delivered 6 point CSAT lift by consolidating three flagship enterprise event products into a single organizer experience—orchestrated 6 workstreams and 20+ engineers across two geographies, shipped to full production on plan.
- Email Infrastructure Replatform: Led replatform of email-delivery infrastructure at 60–90M emails/day scale - 100% user migration with 99.9% uptime, zero paid-customer disruption, phased rollout with engineered fallback paths.
- Platform Capabilities: Delivered GA-blocking capabilities across 15K enterprise tenants - recommendation APIs driving event discovery for 10K+ MAU, delegation framework adopted by 1,000+ organizers within the first quarter.
- Scale Engineering: Unblocked 100K attendee registration capacity by sequencing two critical workstreams - spam remediation followed by cross-team scale-test framework buildout across distributed services, enabling a 100x jump from the previous 1K ceiling.
- AI-Native Program Ops: Architected AI program-operations stack - daily chat-intelligence pipeline ingesting 800+ stakeholder messages/day across 60+ threads, auto-generating RAID logs and decision packets that drive cross-org execution; complementary LLM workflows triage 300+ bugs/month and convert 50K+ customer signals into prioritized work-items.
Senior Technical Program Manager at Flipkart (2022-02 – 2024-09)
- 0 to 1 Delivery: Launched Offers Intelligence, Early Access, Deals & Price Lock - ML features across 60+ engineers on 2 continents
- Pricing Models: Shipped ML pricing models and Price Guardrail protecting $5M GMV- delivered 3.7% margin lift with 2% deviation,
- Search: Improved relevance (CPR1) by 5% through Deals pricing integration
Technical Program Manager, Platform Security at Flipkart (2020-11 – 2022-02)
- Security: Led 60 initiatives reducing vulnerabilities by 67%, elevating NIST by 1.x—remediating CVSS 9-10 findings across cloud-native & GCP
- Compliance: Drove audit by being a trusted partner for NIST, ISO 27001, PCI DSS audits; collaborated with VP+ leadership on security strategy
Technical Program Manager at Ola (2019-03 – 2020-11)
- Led 30+ engineers to launch Everyday Card driving 20% sign-up growth; reduced incident TAT from 5 days to 24 hours
Technical Program Manager at Turvo (2016-04 – 2019-03)
- Delivered supply chain automation generating $250K GMV; eliminated 108K hours annual planning overhead
Decision Scientist at Mu Sigma (2013-08 – 2016-03)
- Built SVM models analyzing 90 years of S&P 500 data for automated trading signals
