Rohit Kushawaha

Dedicated and customer-oriented technical support with over 2 years and 8 months of experience in providing remote support to various clients across different industries. Skilled in troubleshooting, diagnosing, and resolving complex hardware and software issues in a timely and efficient manner. Proficient in Routing, Switching, LAN, WAN, Modem, Range Extender. Seeking to leverage my technical skills and customer service abilities as a technical support engineer.

Technical Support Executive - IOPEX Technologies

(2023-05)

• Provide Level 1 technical support to Orlo customer via phone, ticketing system.
• Troubleshoot and resolve issues related to network connectivity, hardware devices, software applications, operating systems.
• Updated and maintained the CRM system with accurate information and records of all support interactions.
• Document all support activities and follow up with clients until the issues are resolved.
• Assisted clients with basic issues related to network connectivity, hardware devices, software applications, operating systems.
• Transferred complex issues to Level 2 technical support team as per the SLA.
• Participated in regular training sessions and workshops to enhance my technical skills and knowledge.
• Achieved a customer satisfaction rating of 93% based on feedback surveys.
• Reduced the average resolution time by 15% by implementing best practices and knowledge base articles.
• Received the Employee of the Month award twice for outstanding performance and teamwork

MBA - Marketing - Dr. MGR Educational and Research Institute (2023)

B.Sc - IT - Kalinga University (2018)

Intermediate - Sri Bhagwan +2 School (2015)

Matriculation - Braj Kishore High School (2013)