Rohit Kushwah

To accomplish responsible and challenging tasks in an organization where I can utilize my skills and contribute to organizational growth.

Inside Sales Representative - Physics Wallah (PW)

(2025-05 - 2026-08)

Worked as a Counsellor at Physics Wallah (PW)

• Guided aspirants through calls/chats, explained courses, and helped them choose suitable programs.
• Handled aspirant consultations, objection handling, and price negotiations.

Customer Support Executive - Rudra Private Limited

(2024-01 - 2025-03)

Deployed at Physics Wallah

• Handled customer care and student grievance handling for Physics Wallah users across calling and ticketing channels.
• Coordinated with technical and operations teams to streamline query resolution workflows.

Digital Services & Field Support - Jagwati Devi Online Social Services Pvt. Ltd. - Firozabad (U.P)

(2020-07 - 2023-10)

• Digital Services: Ensured the smooth operation of online form filling, Aadhaar Enabled Payment System (AePS), and other digital services in rural and urban areas.
• Field Troubleshooting: Visited field locations to provide on-site resolution of issues related to biometric devices, printers, and internet connectivity.
• Training Support: Provided training to operators at local centres on how to use new portals and mobile applications.

10th - UP Board (2014 - 2014)

12th - UP Board (2016 - 2016)

B.Sc - JS University Shikhabad (U.P) (2019 - 2019)