Rohit Sachan
Senior process expert - Banking operations
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About
Results-driven Banking Operations professional with experience in fraud detection, quality control, compliance monitoring, and team handling. Skilled in identifying suspicious activities, investigating customer and transaction-related discrepancies, conducting risk assessments, and ensuring adherence to internal controls and regulatory requirements. Experienced in documentation review, fraud prevention processes, case investigations, and operational risk management.
Strong analytical, problem-solving, and decision-making abilities with a keen eye for detail and a commitment to minimizing fraud risks and maintaining operational integrity.
Experience
Senior Process Expert – Banking Operations - Provana india pvt Ltd
(2023-09)
- Handling Banking operations fraud detection transaction moniter to detect fraud identify red flags to detect fraud on account.
- Conducting quality audits and reviewing customer documentation to ensure compliance and process accuracy.
- Supporting Red flags while maintaining SLA and quality standards.
- Managing a small team, monitoring productivity, and resolving process-related queries.
- Preparing reports and workflow management using MS Excel, Word, and Outlook.
Customer Support Executive - Tech Mahindra
(2023-06 - 2023-07)
- Handled customer queries through calls, emails, and chat support.
- Resolved customer issues while maintaining service quality and SLA standards
Front end developer - Vidyamantra education system pvt Ltd
(2022-11 - 2023-03)
- Developed responsive web applications using HTML, CSS, and JavaScript.
- Collaborated with development teams for application enhancement and issue resolution.
- Improved website responsiveness and user interface performance.
Process Analyst - EbixCash
(2021-09 - 2022-03)
- Processed insurance applications and verified customer documentation with accuracy.
- Ensured compliance with company policies and operational guidelines.
- Maintained customer records and updated information in internal systems
Customer Support Excutive - Teleperformance Pvt limited
(2021-01 - 2021-04)
- Handled customer queries through calls, emails, and chat support.
- Resolved customer issues while maintaining service quality and SLA standards
Customer Support Executive - NSB BPO private limited
(2019-12 - 2020-02)
- Handled customer queries through calls, emails, and chat support.
- Resolved customer issues while maintaining service quality and SLA standards
Education
Bachelor of Science - C.S.J.M. University Kanpur (2013-07 - 2016-07)
Intermediate - UP Board Allahabad (2012-07 - 2013-07)
