Director of Operations & Commercial, Brand Development & Managment
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Over 24 years of experience in 4 & 5 star hotel management and operations, marketing, brand development, and management. Event management, planning, and execution. Employee trainings, develop training materials for sales & marketing trainings, front office, housekeeping, and concierge. Budgeting, Forecasting, Segmentation, New Business Plans, and Pitch development. Implementation of Safety Standards, Employee Welfare, and training programs.
Director of Operations - Overseeing complete operations, maintaining fire, life safety standards, employee training, and welfare. Communication meetings across different departments and problem solving stratgies and techniques. Liaising with business partners, contractors, and stakeholders.
Director of Commercial - Develop Sales & Marketing strategies that help to achieve the organization's budget and forecast. Develop and implement brand strategies, loyalty program. Budgeting, Forecasting, Revenue Room Strategies, RFP, Guest Experience, Corporate Client visits, and feedback, Sponsorships, media, and press releases.
Bachelor of Arts - Mumbai University
CTH Level 3 Diploma in Hospitality Leadership (London)
Strategic Selling (modules 1,2,& 3)
Change Management completed from Harvard University (online)
