Assistant Manager at Info Edge India Ltd. (2019-12 – Present)
Working with Info Edge India Ltd. as an Assistant Manager in 99 Acres.com division
- Handling Owner Acquisition division by acquiring content-Rental/Sale/Resale/Lease properties on 99 Acres platform from Domestic and International Owners including Dubai. Additionally, having strong and deep knowledge of Real Estate Market Sales.
- Handled project of Real Estate Intelligence (REI) model of 99 acres.com with the supervision of Senior Manager.
- Increased sales revenue by 25% within the first year of Management.
- Cultivated strong client relationships, resulting in repeat business and trained & developed staff, enhancing team performance significantly.
Senior Executive - Customer Relations at PokerBaazi.com (2019-03 – 2019-12)
- Handled queries, complaints via email, chat and Voice support from poker players regarding their Winnings, deposits, withdrawals etc.
- Used to handle escalations, social media complaints as and when required.
- Experienced and familiar with CRM and fresh desk software for handling Workflow of Customer Experience Team.
Various Roles at Urban Clap (Now Urban Company) (2015-08 – 2019-01)
Worked with Urban Clap (Now Urban Company), Guru Gram for 3 years
- Awarded with R & R four times for the best performer of the Month.
- Have worked with almost all the business campaigns i.e. Partner helpline (Business development Outbound Campaign), Chat team, Escalations Team as and when required.
