Rohit Soni

Experienced Desktop Support Engineer with 9+ years of expertise in L2 technical support, Active Directory, networking, and Office 365, seeking an opportunity to contribute technical skills and grow in a challenging IT environment. Skilled in Active Directory, Group Policy, Networking, Outlook, Office 365, Printer Support, and Windows troubleshooting. Strong ability to resolve technical issues quickly, manage IT assets, and support enterprise users in a domain environment.

Desktop Support L2 - CMS IT Services

(2017-10 - 2025-11)

• Provided L2/L3 desktop support to enterprise end users
• Resolved 10–12 technical tickets daily within SLA
• Managed Active Directory users, password reset, and account unlock
• Troubleshooted DNS, DHCP, and network connectivity issues
• Installed and configured printers, desktops, and software applications
• Supported Outlook and Office 365-related issues
• Worked on domain join and Group Policy troubleshooting
• Maintained IT asset inventory and user allocation records
• Coordinated with server/network teams for escalation issues
• New Laptop/Desktop configure and assign to New user

Systems Engineer L1 - Precision Techserve Pvt. Ltd.

(2016-12 - 2017-11)

Client Side: Bajaj Allianz General Insurance

Hardware & Networking - Hardware & Networking - Jetking Institute Delhi

B.Sc - B.Sc - Chhatrapati Shivaji Maharaj University Kanpur

HSC - HSC - I.R INTER COLLEGE UP Board

SSC - SSC - I.R INTER COLLEGE UP Board