Rohit Tiwari

Experienced Assistant Manager with over 7 years of experience in Revenue Cycle Management (RCM), Financial Analysis, and People Management. Skilled in overseeing key operational areas including Eligibility & Benefits, Denial Management, Accounts Receivable (AR), enrollments, and credentialing. Focused on process improvement, team leadership, and performance optimization to enhance revenue and service quality.

Strong communicator with experience managing multiple practices and delivering financial analysis reports to support decision-making.

Assistant Manager - AR Operations - Finthrive Global Solutions

(2025-12)

• Managed end-to-end Accounts Receivable (AR) processes for US healthcare clients
• Handled insurance claim follow-ups through calls and payer portals
• Reviewed and analyzed denied claims and initiated timely appeals
• Worked on aging reports (30/60/90+ days) to reduce outstanding AR

Assistant Manager – RCM (Captive Unit) - Clover Global Services Pvt Ltd

(2017-05 - 2025-12)

• Successfully transitioned multiple new clients since 2017
• Oversee key RCM departments: Enrollments, Credentialing, Eligibility & Benefits, AR Follow-Ups, Denial Management, and Customer Service
• Ensure high-quality service, availability, and quick reaction times to client needs
• Collaborate with Operations to design reports tailored to operational and client goals
• Devise and implement weekly/monthly action plans to achieve client and internal targets
• Conduct weekly performance analysis of portfolio metrics against operational effectiveness to drive improvement
• Responsible for process roster planning, team leave management, and daily workload allocation
• Manage team performance through ongoing coaching, feedback, action plans, and frequent reviews

Assistant Manager – Insurance Selling - Max Life Insurance Co Ltd

(2016-09 - 2017-05)

• Developed business from existing policyholders and consistently achieved sales targets
• Initiated and cultivated relationships with key decision-makers in target organizations for business growth
• Identified new revenue streams for long-term growth and maintained customer relationships to ensure repeat/referral business

Sr. Team Leader - MSDM Retail Cart Pvt Ltd

(2013-09 - 2016-08)

• Managed a telecom sales team of 15 Sales Executives and 7 Field Executives
• Conducted email campaigns and SMS blasts for lead generation
• Administered online marketing efforts and media development
• Planned and executed business strategies to achieve process targets
• Ensured customer satisfaction by delivering quality services within established norms

Team Leader - Vriti Infocom Pvt Ltd

(2008-10 - 2013-07)

• Led a team of 10+ executives for Reliance and Idea Voice telesales outbound processes
• Direct client interaction and data management for client reporting
• Optimized seat utilization and staff planning to support business expansion and process stabilization

Bachelor of Arts - B.A. - CSJM University

12th Grade - Sharda Vidya Mandir Inter College, Kanpur

10th Grade - St. John Model School, Kanpur