Senior Operations Manager → Account Manager at Brand Hawkers (2024-11 – Present)
- Promoted from Assistant Manager to Senior Operations Manager, handling 8 brands across Amazon (Seller & Vendor Central), Noon, Sharaf DG and Trendyol.
- Managed full product listing lifecycle, including A+ content and videos across all platforms.
- Responsible for end-to-end e-commerce operations, including product listings, inventory management, and FBA shipment scheduling.
- Scheduling and coordinate Amazon Vendor Central retail appointments and deliveries with internal POCs.
- Oversaw inventory, catalog uploads, and listing accuracy to ensure optimal stock levels and visibility.
- Acted as primary client contact—receiving tasks, managing requests, and ensuring timely execution.
- Successfully trained and onboarded new employees and interns across operational processes including listing, logistics coordination, and client communication.
- Expanded operational leadership across the Middle East and Africa (MEA), successfully managing e-commerce operations for leading global brands across platforms like Amazon, Noon, Sharaf DG and Trendyol in Dubai and Saudi Arabia—ensuring localized marketplace execution, optimized delivery schedules, high brand visibility, and marketplace adaptability.
- Currently working as Account Manager, continuing to lead brand operations, client relations, and marketplace performance and brand growth strategies.
Performance Marketing Associate at Orange Carrot Media (2022-08 – 2024-11)
- Managed Amazon India accounts for multiple brands, overseeing product listings, FBA shipment planning, and day-to-day e-commerce operations. Collaborated closely with clients to understand needs, drove account management, and demonstrated leadership in handling marketplace tasks.
Amazon Accounts Manager | TikTok Commerce Specialist | Virtual Assistant at Aaron's E Commerce Wala (2022 – 2024)
- Managed full-spectrum Amazon operations across multiple regions, including listing creation (A+ content and videos), inventory and stock reporting, and marketplace logistics.
- Oversaw product lifecycle from onboarding to marketplace launch, ensuring accuracy and brand consistency.
- Prepared and delivered weekly and monthly account performance reports for clients.
- Handled end-to-end operations of TikTok seller accounts: optimized listings, managed inventory, and proactively resolved product delays to protect brand reputation and ensure customer satisfaction.
- Implemented affiliate marketing campaigns on TikTok, driving traffic and sales through strategic influencer and partner collaborations.
- Ensured compliance and operational excellence within TikTok's Seller Central processes.
- Supported five Managing Directors of a multinational corporation with scheduling, travel, expense reporting, and event coordination while ensuring strict confidentiality.
- Delivered advanced report generation and presentation materials using Excel (data mining, cleaning), PowerPoint, and Google Workspace tools.
- Streamlined communication via Outlook and enhanced executive efficiency through organized workflows and data management.
Branch Relationship Executive - SBI Cards at Quess Corp (2020 – 2021)
- I promoted and sold SBI's credit, debit, and gift card products directly to walk-in customers at bank branches—highlighting features, assisting with applications, and maintaining accurate documentation.
- I proactively followed up on potential leads to achieve sales targets while preparing and submitting timely performance reports.
- Additionally, I ensured smooth branch operations through excellent customer service and collaboration with the team
