Ronnie

Client Management Associate with 4+ months of experience handling customer interactions, resolving service issues, and maintaining strong client relationships. Certified in Junior Software Development with hands-on exposure to Python, SQL, and backend concepts. Skilled in communication, problem-solving, and process adherence. Seeking opportunities in IT support, client management, or backend operations roles in India, with a focus on delivering efficient and high-quality service

Client Management Associate (CMA) at Instaveritas (2025-06 – 2025-10)

• Managed 30–50 client interactions daily via calls and email support
• Acted as the primary point of contact for resolving client issues
• Maintained high customer satisfaction through timely resolutions
• Followed strict SOPs and quality standards
• Handled time-sensitive cases with a structured approach
• Collaborated with internal teams for faster issue resolution

Bachelor of Computer Applications in Computer Applications – Maharshi Dayanand University, Rohtak

Class XII – Tagore Senior Secondary School, New Delhi (2022 – 2023)

Class X – Tagore Senior Secondary School, New Delhi (2020 – 2021)