Roopa Kala

Linux/UNIX Systems Administrator and Production Support Engineer with 10+ years of experience across Linux, UNIX, AS400 (IBM i), IBM Cloud (PowerVS), and VMware environments. Skilled in server administration, incident and change management, LVM and storage management, backup and disaster recovery, and 24x7 infrastructure support for mission-critical, enterprise-scale systems. Recognized for fast issue resolution, strong SLA adherence, and smooth cross-team coordination in ITIL-aligned support operations.

Support Engineer - Tech Mahindra

(2025-10)

Client Project: Oracle Java Exit

• Analyze enterprise systems to identify Oracle Java dependencies requiring remediation.
• Support migration of applications to OpenJDK Temurin and Amazon Corretto to maintain compliance and reduce licensing risk.
• Partner with security and compliance teams to align migration activities with organizational standards.
• Coordinate with cross-functional stakeholders to plan and execute migration timelines.

Support Engineer - Tech Mahindra

(2024-01 - 2025-09)

Client Project: GE Vernova — UNIX Administration

• Administered UNIX servers and delivered 24x7 infrastructure support for business-critical applications.
• Managed filesystem administration, LVM expansion, and storage capacity for enterprise VMware environments.
• Implemented change requests for CPU, memory, and disk upgrades on virtual machines with zero unplanned downtime.
• Investigated and resolved incidents within SLA targets, sustaining high system availability.
• Coordinated with hardware and software vendors to accelerate issue resolution.

Support Engineer - Tech Mahindra

(2020-11 - 2023-03)

Client Project: IBM Cloud PowerVS

• Provisioned and managed IBM Cloud PowerVS instances supporting enterprise customer workloads.
• Executed PowerVC and image migration activities between on-premise and cloud environments.
• Performed Linux server administration including patching, upgrades, LVM management, and backup operations.
• Managed snapshot and restore activities as part of disaster recovery support.
• Supported firmware upgrades, VIO server maintenance, and hardware replacement activities.
• Monitored infrastructure health using Nagios and nmon, proactively flagging issues before impact.

System Administrator - Tech Mahindra

(2018-04 - 2019-11)

Client Project: AS400 Administration

• Administered AS400 user profiles, access controls, and security configurations.
• Executed daily, weekly, and monthly backup routines to ensure system reliability and data integrity.
• Monitored jobs, subsystems, and system performance to maintain operational stability.
• Coordinated with IBM support teams during system upgrades and scheduled maintenance.
• Managed Production, Development, Test, and DR LPAR environments.
• Performed system health checks, troubleshooting, and PTF installation and maintenance.

Junior Software Engineer - Tech Mahindra

(2015-07 - 2018-03)

Client Project: Hutchison 3G UK Operations

• Provided production support for critical telecom applications serving UK customers.
• Conducted application health checks and continuous operational monitoring.
• Performed incident analysis and service restoration within SLA commitments.
• Supported deployment, release management, and change implementation processes.
• Troubleshot application issues using UNIX, SQL, and PL/SQL.

Bachelor of Science - B.Sc. - Aditya Degree College, Andhra University (2015)

Intermediate - Sri Chaitanya College (2012)

SSC - M.S.M Public School (2010)