Roopali Sood

Results-driven international education professional with 10+ years of experience across student success, admissions, and customer operations within globally recognized organizations such as Kaplan International and the British Council. Proven expertise in student counselling, stakeholder engagement, CRM systems, and conversion management, consistently delivering high-quality service in multicultural environments.

Senior Student Success Advisor (ISC – US Partners) - Kaplan International Pathways

(2022-02)

• Manage end-to-end student journeys from enquiry through enrolment for US university partners.
• Drive conversion rates through proactive engagement and follow-ups.
• Provide accurate counselling and admissions guidance.
• Build strong relationships with agents, students, and stakeholders.
• Ensure compliance with policies and regulations.
• Maintain records in Salesforce CRM.
• Support marketing initiatives and events.

Customer Service Advisor - British Council (UK High Commission Division)

(2011-12 - 2022-02)

• Delivered high-quality customer service.
• Handled student and stakeholder queries.
• Ensured compliance with service standards.
• Enhanced customer satisfaction and engagement.
• Maintained strong stakeholder relationships.
• Managed front office operations.
• Oversaw visitor management and issue resolution.
• Supervised front desk operations.
• Analyzed customer and operational data.
• Support events and coordination.

M.A. - Political Science - Delhi University (2009 - 2011)

B.A. (Hons.) - Political Science - Delhi University (2006 - 2009)