Monitoring day to day quality scores of assigned team
Identifying the defect points and also making the necessary actions to reduce the same in the future scenario.
Support live queries on the floor and also virtually enhance the quality line of individuals.
GS Auditor - Which takes place between the client and organization. I have played a vital role in the same.
Part of day to day client calls and reports.
I have conducted multiple brainstorming sessions with the analysts to understand their grey areas and help improve them on the same.
Conducting floor huddles along with the regular BAU.
I have played the role of acting TL and QA for the same assigned team for the time being in the absence of actual TL. Where I have not missed any of the KRA of both the sides.
Experience
Monitoring day to day quality scores of assigned team
Identifying the defect points and also making the necessary actions to reduce the same in the future scenario.
Support live queries on the floor and also virtually enhance the quality line of individuals.
GS Auditor - Which takes place between the client and organization. I have played a vital role in the same.
Part of day to day client calls and reports.
I have conducted multiple brainstorming sessions with the analysts to understand their grey areas and help improve them on the same.
Conducting floor huddles along with the regular BAU.
I have played the role of acting TL and QA for the same assigned team for the time being in the absence of actual TL. Where I have not missed any of the KRA of both the sides.
