Business System Analyst
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Business System Analyst with a strong background in building, implementing, and managing CRM and CDP software solutions.
Experienced in consulting with clients in the financial and travel industries for requirement gathering, creating intake requirements, functional specifications, source-to-target documents, solution development, implementation, and testing.
⎯ Analyzing business requirements and creating functional specifications (FSD) and S2T
(Source to Target) documents.
⎯ Collaborating with stakeholders, development, QA, BI, and data analytics teams to meet the project goals.
⎯ Working on database migration and monitoring ETL workflows, batch processes, and
S3 file movements.
⎯ Identifying data discrepancies and ensuring data integrity throughout the migration projects.
⎯ Working on CRM and DCDP projects, including integration with reporting and campaign tools.
⎯ Working on Batch-in, Batch-out, Custom data processes, reporting and data objects configurations.
⎯ Managing multiple projects simultaneously while ensuring deliverables meet quality standards and deadlines.
⎯ Communicating project updates, risks, and dependencies with business and technical teams.
⎯ Migrating existing reports from SAP BO to Tableau as part of the data migration project.
⎯ Developing and maintaining Tableau reports to facilitate data-driven decision-making.
⎯ Working with the campaign team to extract customer data based on client requirements and conditions using Unica for direct and email marketing.
⎯ Providing matchback results to the client for analyzing campaign performance.
Christ University, Karnataka, India.
Master of Business Administration (Marketing)
8.84 CGPA
2020-2022
M.G University, Kerala, India.
Bachelor of Technology (Mechanical Engineering)
6.75 CGPA
2013-2017
St. Goretti High School, Kerala, India.
89%
2011-2012
