Roshin Raj
Capacity Head | Logistics & Operations | Last-Mile Delivery
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About
Results-driven logistics professional with 4+ years of experience in hub operations, last-mile delivery, capacity management, manpower planning, and recruitment. Skilled in team leadership, KPI/SLA management, productivity, and process improvement, with a proven track record of driving operational performance
Experience
Capacity Head - Kerala at Amazon | Loadshare Networks (2026-05 – Present)
- Lead capacity planning and operations for the Amazon department across Kerala
- Identify capacity gaps and operational bottlenecks and implement timely corrective actions
- Manage manpower, delivery capacity, vehicle availability, and resource allocation based on business requirements
Cluster Manager - Kerala Operations at Flipkart via ElasticRun (2025-03 – 2026-03)
Supervised operations across 6 hubs in South Kerala
- Monitoring SLA, RTO %, productivity and cost control
- Provided operational guidance and performance improvement plans for Hub Incharges
Supervisor – Hub Operations at Flipkart via ElasticRun (2022-01 – 2025-02)
- Managed complete end-to-end delivery hub operations including inbound, sorting, dispatch and last-mile execution
- Achieved 2 Best Hub Award for operational performance and leadership
- Delivered 14/15 days of 100% delivery performance during Big Billion Days, setting a Pan-India benchmark
Education
B. Com – NORTH EAST FRONTIER TECHNICALUNIVERSITY (2016-06 – 2019-04)
Bachelor of Physical Education – Lovely Professional University (2020-06 – 2022-04)
