Roshini Samuel

Dedicated Customer Support and Operations professional with 5+ years of experience in customer interaction, issue resolution, lead generation, customer handling, and operational coordination. Proven ability to work in fast-paced environments while maintaining service quality, customer satisfaction, and effective communication.

Lead Generation Specialist - Foilers LLC

(2023-01 - 2025-12)

• Managed customer communication and lead generation activities professionally.
• Improved customer engagement and follow-up processes.
• Maintained records and operational updates accurately.

Customer Support Specialist - JP Morgan Chase

(2020-01 - 2023-12)

• Handled customer queries professionally.
• Resolved customer concerns efficiently.
• Maintained process compliance and service quality.

Diploma - Arts - Psychology - Bangalore University (2014-12)

Diploma - Aviation & Hospitality Management - Frankfinn Institute (2010-12)