Roshini Selvam

Finance and operations professional with experience in Microsoft Dynamics 365, accounts payable, and healthcare billing. Proven track record in credit card and statement reconciliation, vendor management, and invoice resolution. Skilled in patient insurance validation, HIPAA compliance, and cross-functional coordination with strong communication and time management abilities.

Associate at WNS Global Services (2024-10 – Present)

• Utilized Microsoft Dynamics 365 for financial operations and reconciliation tasks.
• Managed credit card and statement-of-account reconciliations, ensuring accuracy and compliance.
• Resolved invoice discrepancies, optimized payment processing, and strengthened vendor relationships.
• Generated financial reports to improve transaction visibility, tracking, and control.

Senior Customer Service Representative at HCL Technologies (2022-09 – 2024-03)

• Processed insurance payments on behalf of patients, acting as intermediary between patients and insurance companies.
• Validated insurance coverage linked to patient accounts and followed up on missing information.
• Ensured strict adherence to HIPAA (Health Insurance Portability and Accountability Act) policies.
• Rectified insurance denials and coordinated resolutions to reduce patient financial responsibilities.
• Requested and obtained authorizations from insurance companies via calls and fax.
• Liaised with physicians to obtain patient medical records as required.

MBA in Financial Management – University of Madras (2022 – 2024)

B.Com in Accounting & Finance – Jairam Arts and Science College (2019 – 2022)

HSC – Cluny Matriculation Higher Secondary School (2018 – 2019)

SSLC – Cluny Matriculation Higher Secondary School (2016 – 2017)