Rt Josyula

Bilingual Japanese/English BSE and Project Manager with 14+ years of experience across IT operations, automation, customer support, SAP/ERP, mainframe environments and Japan-facing software projects. Currently working at Fujitsu in an operational tool efficiency / automation environment, supporting the transition toward AI-enabled solutions and improving operational productivity.

Experience bridging Japanese stakeholders and offshore engineering teams: requirement understanding, project planning, execution, reporting, SOW coordination, delivery tracking, quality/KPI management and stakeholder communication. Working knowledge of AI/ML application concepts including NLP, FastText, embeddings, vector databases, RAG, LLM APIs, LangChain, Ollama and Python-based AI integration; focused on applying ready-made models/components to business problems rather than developing foundation models from scratch. Strong experience translating business/technical requirements into executable work items and coordinating delivery across Japan and India teams.

Experienced in AI & Automation Solution Delivery, software lifecycle management (EOS/EOL analysis), and driving automation initiatives from requirement analysis through implementation and business adoption.

Bilingual BSE / Project Manager – Japan-facing IT Operations, Automation & AI - Fujitsu Consulting India Pvt. Ltd. - Hyderabad, India

(2021-12)

Work as BSE and Project Manager supporting Japan stakeholders and offshore delivery teams, translating business requirements into executable technical/operational work. Currently aligned to an operational tool efficiency / automation team, supporting initiatives that improve productivity, quality and delivery efficiency.

• Hands-on AI solution development: built and successfully executed a Python-based solution for reverse engineering legacy C/C++ source files and generating specification content using an LLM API, after an earlier implementation attempt had failed.
• Use AI-assisted development and prompt engineering to accelerate solution prototyping while validating and executing the resulting Python code.
• Coordinate project planning, execution, reporting, SOW preparation/approval, PO/resource mapping, KPI audit documentation, delivery hygiene and quarter-wise deliverables.
• Successfully performed dual BSE and PM responsibilities for the Fujitsu O-Cloud project for a 5-member team, ensuring communication and milestone delivery between Japan and offshore teams.
• Delivered CSIP improvements that contributed to productivity, quality and FTE cost savings during FY2024–FY2025; received client appreciation and presented best practices in an 'Above & Beyond' session.
• Coordinate Japanese client communication, meetings, MOMs, requirement clarification, technical/non-technical project activities and stakeholder escalations.

Bilingual Japanese Specialist / Project Coordination - Terabeam Proxim Wireless Private Limited

(2020-03 - 2021-12)

• Worked with Japanese clients on product licensing, customer assistance and technical/registration issues using Salesforce and enterprise tools.
• Managed Japanese customer communication through emails and calls and coordinated issue resolution with internal teams.
• Worked with SAP and Oracle ERP tools and translated JSON, HTML and other technical documents.
• Used Microsoft Project for planning and task assignment and supported project initiation, execution and monitoring.
• Supported Smart Glass and ProximVision project activities and coordination between Japanese investor/client teams and India delivery teams.

Bilingual Mainframe Systems Engineer - Magna Infotech (Client: CA Technologies / Broadcom)

(2018-06 - 2020-02)

• Monitored mainframe and open-system jobs for AIG/AFLI environments and escalated alerts/Abends to Japan teams.
• Used IBM RUMBA and related tools including TSO, A-Auto, DA and INIT for job monitoring and incident investigation.
• Performed production/test environment checks, critical network checks, job checks and operational activities with focus on zero-error processing.
• Participated in meetings with Japanese management and supported work scheduling and knowledge transfer.

Bilingual Mainframe Systems Engineer - IBM India Pvt. Ltd.

(2017-08 - 2018-05)

• Monitored jobs and networks on mainframe consoles and open systems for Japan-facing environments.
• Handled alerts, Abends, production/test checks and operational coordination with Japanese teams.
• Conducted meetings and supported work planning and process training for Japanese team members.

Japanese Bilingual / Customer Service & Medical Interpretation - TCS Chennai

(2015-01 - 2016-04)

• Handled Japanese customer communication, email conversations, meetings and interpretation between Japanese clients and Indian staff.
• Worked on data cleaning, LNC activities and customer-service operations while meeting productivity and quality targets.

Customer Data Analyst – Japanese, Oracle GFIC - Oracle India Pvt. Ltd.

(2011-12 - 2014-04)

• Processed workflow notifications and validated customer information for Japan-related customer data operations.
• Created and maintained customer accounts and information while meeting productivity and quality requirements.

B.Tech - Computer Science - Jawaharlal Nehru Technological University (2010-06)