Ruchir Patil

Technical Support Specialist with a background in web development and hands-on experience in troubleshooting, user support, and SaaS-based environments. Skilled in diagnosing technical issues, supporting user onboarding, and managing support requests across chat, email, and phone. Familiar with tools like Google Workspace, Slack, Zoom, and Zendesk, with a strong ability to communicate technical concepts clearly to non-technical users.

Proven ability to improve user experience through problem-solving, documentation, and efficient issue resolution in fast-paced environments.

Intern Software Developer at LOKE Digital (2018-06 – 2018-09)

• Diagnosed and resolved front-end and performance issues, improving application usability and user experience
• Investigated and reproduced bugs, applying structured troubleshooting techniques to implement fixes
• Collaborated with cross-functional teams to enhance product functionality and customer satisfaction
• Worked with web technologies and systems to identify root causes of technical issues

Lab Instructor at Modern College, Pune University (2014-06 – 2015-01)

• Guided students through technical problem-solving and system usage
• Managed administrative tasks and coordinated academic operations
• Delivered training in SQL, HTML, CSS, and JavaScript
• Provided structured support to parents and students, improving clients' understanding about our product

Master of Information Technology in Information Technology – Central Queensland University (2018)

Bachelor of Science in Computer Science – Savitribai Phule Pune University (2014)