VKYC executive - Bob Card - Mumbai
(2025-06)
- Conduct video calls with customers to verify their identity, ensuring compliance with RBI guidelines and company KYC norms.
- Check and validate customer documents (PAN, Aadhaar, etc.) for authenticity and completeness during the live session.
- Detect and report suspicious activities or potential fraud cases by closely monitoring customer behavior and document integrity.
- Accurately update customer details and verification status in the system in real time.
- Follow RBI, SEBI, and internal compliance standards for KYC and AML (Anti-Money Laundering) regulations.
- Maintain high accuracy and quality scores by adhering to defined scripts, process flows, and audit requirements.
- Assist customers in completing the VKYC process, resolving queries, and guiding them through technical issues.
- Submit daily reports on completed verifications, pending cases, and process escalations.
- Coordinate with internal teams (operations, compliance, and tech support) to resolve discrepancies or exceptions.
- Provide feedback on process bottlenecks and suggest improvements to enhance customer experience and reduce verification time.
VKYC EXECUTIVE - Credit Saison india - Mumbai
(2024-06 - 2025-05)
- Conduct video calls with customers to verify their identity, ensuring compliance with RBI guidelines and company KYC norms.
- Check and validate customer documents (PAN, Aadhaar, etc.) for authenticity and completeness during the live session.
- Detect and report suspicious activities or potential fraud cases by closely monitoring customer behavior and document integrity.
- Accurately update customer details and verification status in the system in real time.
- Follow RBI, SEBI, and internal compliance standards for KYC and AML (Anti-Money Laundering) regulations.
- Maintain high accuracy and quality scores by adhering to defined scripts, process flows, and audit requirements.
- Assist customers in completing the VKYC process, resolving queries, and guiding them through technical issues.
- Submit daily reports on completed verifications, pending cases, and process escalations.
- Coordinate with internal teams (operations, compliance, and tech support) to resolve discrepancies or exceptions.
- Provide feedback on process bottlenecks and suggest improvements to enhance customer experience and reduce verification time.
VKYC ASSISTANT MANAGER - Kotak Mahindra Bank limited - Mumbai
(2022-04 - 2023-11)
- Managed verification processes for Know Your Customer (KYC) compliance, ensuring strict adherence to regulatory standards.
- Oversaw daily team operations, enhancing productivity through effective leadership and clear communication.
- Conducted thorough risk assessments and implemented robust procedures to improve accuracy in customer due diligence.
- Collaborated with cross-functional teams to resolve discrepancies, enhancing client on-boarding experiences.
- Trained team members on compliance updates and best practices to foster a culture of continuous improvement.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
REAL ESTATE CUSTOMER EXECUTIVE - Life digital connection - Mumbai
(2021-01 - 2022-03)
- Managed customer relationships in real estate, delivering exceptional service and support throughout the buying and selling processes.
- Assisted clients with property inquiries, coordinated viewings, and facilitated negotiations effectively.
- Maintained accurate records, and ensured seamless communication among all parties involved.
- Developed strategies to enhance customer engagement, and satisfaction.
- Collaborated with cross-functional teams to optimise operational workflows.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
