Sales Account Manager at JoVE (2025-09 – 2026-04)
- Built pipeline from scratch within a newly assigned territory through outbound prospecting and relationship development.
- Consistently exceeded monthly KPIs of 75+ qualified stakeholder meetings and 20+ faculty- and dean-level endorsements through consultative, multi-stakeholder outreach across academic and procurement teams.
- Conducted product demonstrations and commercial discussions that progressed multiple institutional opportunities into procurement and contract evaluation stages within a long-cycle academic sales environment.
- Managed opportunity tracking, stakeholder follow-ups, pipeline forecasting, and account activity through Salesforce and HubSpot CRM platforms.
AVP - Sales & Marketing at Edusys Services Pvt Ltd (2023-07 – 2025-05)
- Led sales and account management functions supporting a global network of 1,000+ clients, partners, and training providers, managing a revenue portfolio exceeding $1.2M annually.
- Delivered against monthly team revenue targets of $100K+ while maintaining 75%+ partner retention and driving recurring revenue growth.
- Added more than 100 new partner organizations in less than two years, generating $120K+ in net-new revenue and expanding market reach across North America, Europe, Latin America, and Asia.
- Worked closely with the CEO on new product launches, pricing strategy, partner engagement, and go-to-market initiatives.
- Led the redesign of client-platform and CRM workflows with product and technology teams, cutting manual effort by 35%.
Senior Manager - Sales at Edusys Services Pvt Ltd (2022-07 – 2023-06)
- Managed the day-to-day execution of strategic account planning across 1,000+ global client and partner accounts, driving team performance and contributing to $1M+ in annual revenue.
- Secured 15+ global corporate accounts through outbound prospecting, consultative sales discussions, and customized product demonstrations, generating $100K+ in corporate revenue.
- Expanded the Portuguese market in collaboration with a local contractor, implementing localized sales strategies that contributed to 30% YoY growth.
- Coached a team of 8 sales representatives through structured training and messaging refinement, increasing qualified lead generation by 35%.
- Monitored sales and partner performance through CRM reporting and Excel dashboards, providing pipeline visibility and performance trend analysis to senior leadership.
Assistant Manager - Sales at Edusys Services Pvt Ltd (2016-06 – 2022-06)
- Managed a portfolio of 250+ global client accounts, contributing $400K+ in annual revenue through consultative selling, customer success, upselling, and cross-selling initiatives.
- Managed the full sales cycle for enterprise and mid-tier international accounts, delivering tailored product demonstrations and contract negotiations that generated $120K+ in net-new business.
- Contributed to a 30% YoY increase in qualified pipeline growth through targeted international outreach campaigns, competitor analysis, and strategic email engagement.
- Built and trained a 10-member data management team, implementing standardized validation workflows and accuracy controls that improved lead data quality by 40%.
Senior Executive - Customer Support at Edusys Services Pvt Ltd (2014-09 – 2016-05)
- Delivered end-to-end customer support across PMstudy, SCRUMstudy, 6Sigmastudy, and SMstudy platforms, resolving 50+ customer inquiries daily for a global customer base.
- Managed escalations and maintained customer satisfaction above 95% while meeting service-level targets.
Service Engineer at Key Business Solution (2011-08 – 2014-08)
- Managed technical installations, system audits, and on-site troubleshooting activities, contributing to improved service reliability and reduced operational downtime.
- Coordinated with customers and internal teams to resolve technical issues, support implementation activities, and improve service efficiency across client accounts.
