Ruhi Fatima
MBA HR & Marketing
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About
A results-driven HR specialist with expertise in developing high-performance teams and fostering an engaging organizational culture. Adept at recruitment, employee relations, compliance, and workforce management. Strong analytical skills and a track record of improving operational efficiency in dynamic work environments.
Experience
Customer Support Representative - Highbrow Technology Inc. - USA
(2025-11)
- Currently working as a US Voice Process Representative (Podcast AI).
- Working as a Customer Support Representative, handling client inquiries, troubleshooting issues, and delivering high-quality customer service across multiple communication channels.
- Responsible for maintaining service standards, resolving customer concerns, and ensuring customer satisfaction.
Customer Support Representative - SSTM Company
(2024-05 - 2025-11)
- Provided end-to-end customer support, maintaining service quality and customer retention.
- Addressed client issues, documented interactions, and ensured timely resolution to support business operations.
- Consistently achieved performance KPIs related to customer satisfaction, response time, and query handling.
Business Consultant - Etaria Business Solution LLP
(2023-01 - 2024-05)
- Provided business consulting services to improve operational workflows and organizational growth.
- Assisted in HR policy development, workforce planning, and compliance management.
- Designed and implemented market expansion strategies, resulting in increased revenue streams.
IT Consultant & Website Intern - Sir Syed Minority Foundation of India
(2021-12 - 2022-12)
- Developed and maintained a user-friendly WordPress website for the foundation.
- Assisted in content creation, including posters and social media marketing.
- Provided technical support and implemented solutions to improve website functionality.
HR & Workforce Manager - Creative Event Solution - Delhi
(2018-01 - 2021-11)
- Managed end-to-end HR functions, including recruitment, training, and employee relations.
- Ensured labor law compliance and implemented safety protocols.
- Oversaw workforce scheduling for event operations, optimizing staff efficiency.
- Handled recruitment, client relations, and HR operations.
- Developed business strategies to drive market growth.
Business Development Executive - Admission Zone - Patna
(2016-02 - 2017-12)
- Assisted in educational consultancy and student admissions.
- Built and maintained client relationships to support company expansion.
Education
MBA - HR & Marketing - Maulana Azad National Urdu University, Hyderabad
