Ruhi Fatima

A results-driven HR specialist with expertise in developing high-performance teams and fostering an engaging organizational culture. Adept at recruitment, employee relations, compliance, and workforce management. Strong analytical skills and a track record of improving operational efficiency in dynamic work environments.

Customer Support Representative - Highbrow Technology Inc. - USA

(2025-11)

• Currently working as a US Voice Process Representative (Podcast AI).
• Working as a Customer Support Representative, handling client inquiries, troubleshooting issues, and delivering high-quality customer service across multiple communication channels.
• Responsible for maintaining service standards, resolving customer concerns, and ensuring customer satisfaction.

Customer Support Representative - SSTM Company

(2024-05 - 2025-11)

• Provided end-to-end customer support, maintaining service quality and customer retention.
• Addressed client issues, documented interactions, and ensured timely resolution to support business operations.
• Consistently achieved performance KPIs related to customer satisfaction, response time, and query handling.

Business Consultant - Etaria Business Solution LLP

(2023-01 - 2024-05)

• Provided business consulting services to improve operational workflows and organizational growth.
• Assisted in HR policy development, workforce planning, and compliance management.
• Designed and implemented market expansion strategies, resulting in increased revenue streams.

IT Consultant & Website Intern - Sir Syed Minority Foundation of India

(2021-12 - 2022-12)

• Developed and maintained a user-friendly WordPress website for the foundation.
• Assisted in content creation, including posters and social media marketing.
• Provided technical support and implemented solutions to improve website functionality.

HR & Workforce Manager - Creative Event Solution - Delhi

(2018-01 - 2021-11)

• Managed end-to-end HR functions, including recruitment, training, and employee relations.
• Ensured labor law compliance and implemented safety protocols.
• Oversaw workforce scheduling for event operations, optimizing staff efficiency.
• Handled recruitment, client relations, and HR operations.
• Developed business strategies to drive market growth.

Business Development Executive - Admission Zone - Patna

(2016-02 - 2017-12)

• Assisted in educational consultancy and student admissions.
• Built and maintained client relationships to support company expansion.

MBA - HR & Marketing - Maulana Azad National Urdu University, Hyderabad