Rukhsar Khan

Aspiring Product Manager with 3.5+ years at Amazon and hands-on experience shipping AI-powered products end-to-end — from problem discovery and PRDs through architecture, MVP build, and user validation, all with zero engineering support. Deep working knowledge of Generative AI, LLMs, RAG systems, AI agents, and API/developer-platform integrations (Groq, MapLibre/OSRM, Spotify Web API, MCP servers). Comfortable owning both technical reliability and consumer-facing UX in ambiguous, fast-moving environments, with a track record of turning open-ended problems into shipped, validated features.

Seller Support Associate at Amazon Development Centre Pvt. Ltd. (2021-06 – 2025-01)

• Owned end-to-end resolution of complex partner issues across Payments, Merchant Investigations, and Customer Service at enterprise scale, consistently meeting SLA and quality targets in a high-volume environment.
• Partnered directly with global sellers to translate recurring pain points into concrete product, process, and workflow improvements — the same root-cause discovery instinct required for defining AI product requirements.
• Analyzed operational KPIs to identify bottlenecks and authored documentation that improved resolution efficiency; coordinated across 4+ cross-functional teams (Payments, Investigations, Policy, Customer Service).

AI Product Management Fellowship in AI Product Management – NextLeap (2026-03 – 2026-07)

B.Tech in Computer Science Engineering – KIIT University, Bhubaneswar (2017 – 2021)