Senior customer service Manager - Rockstar & Interior Pvt. Ltd.
(2023-11)
- Preparing and developing technical presentations to explain our company's products or services to customers.
- Collaborating with sales teams to understand customer requirements and provide sales support.
- Generating high-quality sales leads, following up after initial contact.
- Securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
- Researching, developing and modifying products to meet customers' technical requirements and needs.
- Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.
- Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target...
Customer Service Coordinator - Esskay Compuservices Private Limited - Siemens Healthcare
(2021-12 - 2022-10)
- Coordinates with Siemens and hospitals to Ensure both the company and clients adhere to contract terms
- To develop business convinced to client for New AMC.
- Discussing equipment needs and system requirements with customers and engineers
- Co-ordination with field operations department.
- Maintain Inward-Outward in siemens Blue ocen ERP.
- Co-ordination and follow up with vendors-Suppliers
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints.
- Act as point of contact for complaints and escalate issues as appropriate.
- Create plans to address clients' business needs.
- Schedule Bio-medical engineers for customer complaints.
- Correspondence for smooth day to day operation between hospitals and siemens.
- Coordinating with Engineers &Technicians & Sending to various Sites Maintenance & Renewal of AMC Contracts
Administrator Customer-service Operation - M/s. OMEGA CONCEPTS
(2017-05 - 2020-09)
- Successfully led a team of Sales-Service for Builder project-Karya/Marvel/Amar as well as for retail client.
- Handling the entire Sales-Customer Service operation for online sale Amazon-Flipcart-Studio kook.
- Demonstrating and presenting products at showroom.
- Successful lead Exhibitions Sakal, INDIA FURNITURE EXPO, Times Utsav Exhibitions at counter Sales.
- Attending trade exhibitions, conferences and meetings.
- Reviewing sales performance.
- Demonstrates products and services as deemed necessary by clients and management.
- Answers questions from clients. Makes product knowledge readily available to self and other sales people through various resources.
- Coordinated with accounts/clients to ensure accounts to sale and after sale procedures.
- Handled local & import Factory operation (including hardware, fabric, wood, laminates, board) for all the raw materials with appointments and meetings as necessary.
- Developed new Customers, Customers ratings & maintaining Customers record.
- Resolve customers' concerns and answer customers' questions to your best ability.
- motivate sales staff, handle administrative duties, and promote customer satisfaction.
Dep.Head - M/S. JYOTI TECH INDUSTRIES, Busbar Dept. - Siemens Co-Vendor
(2006-08 - 2013-01)
- Co-ordinate with Siemens for Quotation approval-selection of vendor.
- Co-ordinate and approval of Costing of bus bar-panels for Siemens
- Factory co-ordination for Procurement of material for production of Electrical Panel 36KV, 8BK80, 8BK88+, Copper-Aluminum Busbars, Sheet Metals.
- Co-ordination with field operations departments for requirements against WO-Stocks
- Lead Planning/Maintain Stores-Logistics.
- Customer co-ordination for requirement and costing, payment, Service.
- Communicate with stores-logistics for dispatch of orders in schedule time with Invoicing, payment follow up.
- Organisation and management of after sales teams on a daily basis, to ensure that they are fully aware of their daily work schedule and that routes are cost efficient in terms of time and fuel.
- Customer satisfaction by resolving customer concerns.
Assistant Manager Customer Care - M/S. TOLIA CARBIDES PVT. LTD. - An ISO 9001 Co. Carbide Dies
(1999-09 - 2006-07)
- Co-ordinate effectively with all departments & to ensure customer satisfaction for Foreign customers from Ind Bearings-Germany-KRS- Romania-Australia.
- For Enrol in ISO Certification, Follow up standard as per ISO for all Departments.
- Manpower training and implementation as and when require
- Lead team for Designing the Ball Bearings Dies, Tools, Knife, & Fastener Products, carbide quill, carbide cutter with adobe for drg.
- Participate planning for production drawing with Autocad for Ball Bearings Dies, Tools, Knife, & Fastener Products, carbide quill Export and Domestic for Sandvik-SKF-INA Germany, KRS.
- Carbide grade selection as per customer requirement, develop.
- Preparing offer and correspondence.
- Leading planning meetings for production/Co-ordinate with manpower for achieve target of production. co-ordination for dispatch of orders, Invoicing, payment follow up.
- Ensure that we maximize short and long-term revenue,
