Rupali Nath

Experienced BPO professional with 5+ years in voice and chat processes. Skilled in handling customer queries, resolving complaints efficiently, and maintaining high customer satisfaction. Strong communication and multitasking abilities.

Customer Support Executive - Reliance SMSL Ltd

(2019-01 - 2024-01)

• Handled inbound & outbound calls
• Resolved customer issues effectively
• Maintained high customer satisfaction
• Managed chat support

Customer Support Executive - Offshoot Agency Pvt Ltd

(2023-01 - 2024-01)

• Assisted customers with queries
• Maintained call records & follow-ups
• Worked within SLA targets

Customer Support Executive - Intelenet Global Services

(2023-07 - 2023-12)

• Handled customer calls
• Provided accurate solutions

BA - Kolkata University (2013)

12th - Harinavi DVAS High School (2011)

10th - Kodalia Girl's High School (2009)