Rupam Wadibhasme

AI Automation Specialist with 4+ years of hands-on experience building and deploying scalable AI-powered solutions using Copilot Studio, Power Platform, and generative AI. Expert in LLM integration across the M365 ecosystem (Teams, SharePoint, Power Automate) and agentic AI development. Proven track record of architecting enterprise-grade copilots, intelligent automation workflows, and autonomous AI agents that deliver measurable business impact.

Strong foundation in prompt engineering, RAG architectures, and enterprise AI governance.

Senior Analyst – Process Improvement & AI Automation | Platform Solutions at Magnit Global (2025-03 – Present)

• Architect and deploy AI-powered automation using Power Platform integrated with Teams and SharePoint
• Integrated AI agents with enterprise CRM tools via MCP (Model Context Protocol), enabling conversational creation and assignment of tickets in platforms like ServiceNow
• Delivered 4 enterprise-scale automation initiatives: Birthday Notification, Manager Alerts, Work Analytics, and Interview Feedback systems
• Achieved ~75% reduction in processing time, saving 20+ hours per week through intelligent automation
• Spot Award: Recognized for outstanding impact on business efficiency and enterprise platform adoption

Lead AI Specialist – AI Solutions Architect at E42.ai (2023-01 – 2025-03)

• Served as technical architect for enterprise AI copilot and agent deployments across ITSM, HR, finance, and operations
• Deployed LLM-powered conversational copilots enabling self-service, reducing helpdesk load by 30–40%
• Built autonomous workflows handling multistep business processes end to end, from intake and validation through escalation and resolution
• Architected RAG-based question-answering systems integrated with enterprise knowledge bases, achieving 85%+ accuracy
• Managed LLM integration, prompt optimization, and AI model evaluation for accuracy and cost efficiency
• Coordinated development and QA teams on feature implementation, ensuring production-ready delivery

AI Use Case Specialist at E42.ai (2022-01 – 2023-01)

• Identified and mapped AI automation opportunities across enterprise processes with ROI estimations
• Scoped AI agents for multistep operational tasks: data extraction, classification, and response generation

Assistant Manager – Operations & Process Controls at HDFC Bank (2020-02 – 2020-08)

• Managed high-volume banking operations with strict SLA and compliance controls

Assistant Manager – Operations & Process Controls at Axis Bank (2018-09 – 2020-02)

• Oversaw branch operations, escalation resolution, and internal process compliance

MBA in Operations & Finance – Rashtrasant Tukadoji Maharaj Nagpur University (2020 – 2022)

B.E. in Engineering – Nagpur University (2013 – 2017)