Rupesh Paliwal

Analytical and detail-oriented professional with over 4 years of experience in operations, MIS reporting, business reporting, and data analysis. Experienced in preparing MIS reports, monitoring KPIs, analyzing operational performance, and supporting business decisions through data-driven insights. Strong proficiency in Microsoft Excel with knowledge of SQL, Power BI, Python, and data visualization gained through professional certifications and hands-on learning.

Passionate about solving business problems using data and delivering actionable insights that improve operational efficiency.

Senior Associate Operations (MIS Reporting & Analytics) - WNS Global Services - Indore, Madhya Pradesh

(2024-04 - 2025-06)

• Prepared daily, weekly, and monthly MIS reports for business stakeholders and management.
• Collected, cleaned, validated, and consolidated operational data from multiple sources to ensure reporting accuracy.
• Developed Excel-based reports and dashboards using Pivot Tables, XLOOKUP, VLOOKUP, INDEX-MATCH, SUMIFS, and Conditional Formatting.
• Monitored KPIs, SLA adherence, productivity, quality, and turnaround time (TAT) through automated reporting.
• Performed trend analysis and variance analysis to identify operational gaps and recommend process improvements.
• Generated ad hoc reports and business insights to support management decision-making.
• Collaborated with Operations, Quality, and Workforce Management teams to improve reporting efficiency and standardize reporting processes.
• Ensured data confidentiality and compliance with client and organizational policies.

Associate Operations - WNS Global Services - Indore, Madhya Pradesh

(2022-06 - 2024-03)

• Managed high-volume customer operations while consistently achieving SLA and quality targets.
• Maintained operational reports and process documentation to support business reporting.
• Analyzed recurring operational issues and collaborated with cross-functional teams to improve service quality.
• Achieved 99% process accuracy while ensuring compliance with client guidelines.

Customer Support Analyst - Reliance SMSL - Remote

(2021-01 - 2022-02)

• Delivered customer support across chat and voice channels with high customer satisfaction.
• Resolved customer issues efficiently while maintaining detailed records for audit and reporting purposes.
• Identified service trends and contributed to continuous process improvements.

Bachelor of Commerce (Honours) - Accounting & Finance - DAVV University, Indore