Quality and Production Head - OFI (Outspan PNG) - Papua New Guinea
(2022-07 - 2026-03)
- Cost Optimization & Strategic Blending: Engineered a strategic blending process combining higher and lower-grade coffees; maintained strict cup quality without compromise, directly contributing to restoring company profitability during a financial downturn.
- Crisis & Security Management: Successfully navigated and mitigated severe security crises, including factory robberies and theft; implemented immediate response protocols to ensure personnel safety and safeguard assets within a high-risk regional environment
- End-to-End Logistics & Operations: Directed comprehensive plant operations, managing inland container arrangements, complex export shipment documentation, levy payments, and precise stock reconciliation alongside daily production planning.
- Large-Scale Team Leadership: Managed, scheduled, and mentored a cross-functional workforce of approximately 150 employees across production and processing units.
- Operational Leadership: Oversaw the entire production process for Papua New Guinea, handling 30% of the country's coffee volume.
- Facility Management: Managed operations across three dry mill units and two wet mill units (Quality and Processing).
- Stakeholder Management: Coordinated with procurement, logistics, and R&D departments to ensure seamless operations.
- Client Relations: Managed high-profile specialty accounts, including Starbucks, Nestle, Keurig, and Lavazza.
- Quality Assurance: Implemented quality management systems and conducted regular audits to ensure products meet internal and external standards.
- Product Innovation: Drove New Product Development (NPD), including specialty processes like Wet-hulled, Naturals, Cascara, Alchemy, and Anaerobic.
- Sustainability & Purpose: Prioritized sustainable sourcing, waste reduction, and energy conservation to align with the mission of 'being the change for good food'
Head of Coffee - M/S Bevarabia - Dubai
(2020-01 - 2022-06)
- B2B Sales & Revenue Growth: Drove business expansion by managing the direct sales of green coffee beans, commercial roasting equipment, and premium brewing machines.
- Industry Training & Education: Designed and led comprehensive coffee education programs, providing expert training to baristas, aspiring roasters, and café owners on brewing techniques, roasting profiles, and quality standards.
- New Product Development (NPD): Spearheaded NPD initiatives to continuously innovate and expand the company's product portfolio, capturing new market opportunities.
- Roasting & Blending: Responsible for roasting high-quality beans and developing proprietary coffee blends to meet customer demand.
- Contract Management: In charge of green coffee contracts and ensuring all shipments met contractual obligations regarding weight, quality, and packing.
- Compliance: Adhered to full compliance with the company's Code of Conduct, internal policies, and legal requirements
- Financial Oversight: Followed up on accounts receivable and prepared commercial invoices in a timely manner.
Quality Head (Plantations & Trading) - OFI (Olam) - Lao PDR
(2017-11 - 2019-12)
- Strategic Sourcing & Volume Growth: Achieved a 100% year-over-year increase in green coffee sourcing, successfully doubling procurement volumes compared to previous agricultural seasons.
- Technical Processing & Quality Control: Replicated the complex Indonesian Mandheling (Wet-hulled) processing method, achieving an exceptional cup quality and technical approval rate of 97.5%.
- Multi-Facility Operations: Directed full-scale operations across 2 dry mills and 3 wet mills, overseeing the entire processing lifecycle from initial wet processing and drying to final dry milling.
- Team Leadership & Optimization: Managed and mentored diverse production teams across multiple processing units, driving operational efficiency and ensuring strict adherence to quality management standards.
Deputy Manager Quality Control - Ecom Gill Coffee Trading Pvt Ltd - India
(2011-02 - 2017-05)
- High-Volume Quality Analysis: Executed comprehensive quality analysis and evaluation across large-scale, high-volume coffee shipments to guarantee strict compliance with grading and cup standards.
- Logistics & Supply Chain Management: Directed end-to-end logistics operations, seamlessly overseeing green coffee reception, secure warehousing, and the efficient dispatch of inventory.
- Specialty Quality Assurance: Managed rigorous quality control protocols for high-value specialty coffees, successfully identifying and resolving complex quality issues for key global accounts, most notably Nestle Nespresso
Quality Assurance Manager - NKG Jayanthi Coffee Pvt Ltd (Neumann Kaffee Gruppe) - India
(2009-01 - 2011-01)
- Process Monitoring & Equipment Optimization: Executed real-time analysis and continuous monitoring of coffee samples across critical processing stages, maximizing product consistency utilizing Graders, Gravity Separators, and Color Sorters.
- Strategic Procurement Advisory: Directed strategic sourcing by advising senior management on green coffee purchasing decisions, leveraging rigorous physical and sensory quality evaluations.
Quality Executive - NED Commodities - India
(2007-01 - 2009-01)
- Quality Control & Grading: Executed comprehensive quality control protocols and physical grading for inbound and outbound commodity shipments to ensure strict compliance with industry standards.
- Sampling & Analysis: Conducted routine sampling, sensory analysis, and defect categorization to maintain product integrity across the supply chain.
- Documentation & Reporting: Generated detailed quality assurance reports and maintained rigorous documentation to support procurement and operational decision-making.
- Cross-Functional Collaboration: Collaborated with warehouse and logistics teams to identify, document, and resolve quality discrepancies, minimizing operational bottlenecks.
