Sr. Client Account Manager - Client success - Elsner Technologies Pvt. Ltd. - Ahmedabad, Gujarat
(2024-10)
- Growing revenue through existing clients by upselling and cross selling.
- Approaching Inactive/Lost clients to add revenue to business along with existing clients
- Carrying out the pre & post sales activities like quotations, invoicing, renewals, and other contractual documents related to projects/services.
- Exploring and handle the client coordination between project management team/Operations team and the client.
- Convinced clients to adopt the new opportunities and outlined the proactive solutions.
- Directed clients to right engagement model that enabled the highest customer satisfaction and success.
- Being a front face of clients, make sure that they have great experience with us.
Client Account Manager - Client success - Uplers Solutions Private Limited - Ahmedabad, Gujarat
(2019-04 - 2024-09)
- Driving assigned targets for existing business.
- Operated Sales funnel, CRM data, persona research, company insights for better pitch planning.
- Growing revenue through existing clients by upselling and cross selling.
- Carrying out the pre & post sales activities like quotations, invoicing, renewals, and other contractual documents related to sales.
- Exploring and handle the client coordination between project management team and the client.
- Convinced clients to adopt the new opportunities and outlined the proactive solutions.
- Directed clients to right engagement model that enabled the highest customer satisfaction and success.
- Being a front face of clients, make sure that they have great experience with us.
Acting Team lead for CX - Emailmonks Technologies Pvt. Ltd. - Ahmedabad, Gujarat
(2018-07 - 2019-03)
- Trained new team members along with execution responsibilities
- Submit weekly and monthly team reports for rated chat and orders closed online
- Monthly revenue report submission of whole CX team(all 3 regions)
Sr. Customer Experience executive - Emailmonks Technologies Pvt. Ltd. - Ahmedabad, Gujarat
(2016-04 - 2018-06)
- Live chat support over Olark.
- End to end support to the clients for new orders, technical queries, commercials, etc over the chat.
- Continuous email support to Client's business queries, technical queries, issues and sales related emails via Gmail and Fresh desk ticketing tool.
- Handling Customer's incoming and scheduled calls.
- Getting invoices generated and the project lined up for offline/Wallet/Post-paid clients.
- Chat/Call support over Skype.
- Daily report submission of the orders closed online and rated chats, passed leads to NBD team.
Web Research Analyst - Ensight Global Solutions Private Limited - Ahmedabad, Gujarat
(2015-05 - 2016-03)
- Keyword search
- Lead Generation (all details of top level persons like name, email address, direct line, Skype id, twitter, Facebook, Linked In etc)
- Searched data from the Business Directories like Yellow pages, Linked In, Yelp etc
- Verified and validated data
