Rushali Surwade

Experienced IT Trainer and Technical Support Engineer with strong management skills and expertise in handling administrative tasks. Skilled in gathering and analyzing information to create professional reports. Proven track record of delivering efficient solutions and exceptional end user support.

Trainer - Quess Corp

(2023-04)

• Prepare all training material for courses, including PowerPoint presentations, skillexploration and exercises, and assessments.
• Assessed the training needs of individuals as well as work teams.
• Implemented course progressions and programs for staff.
• Train technical staff in technical support process.
• Advanced personal IT Skills and updated training courses including new productfunctionality.
• Delivered classroom-based training on the Microsoft suite of products such as Word Excel and Power Point.
• Created classroom materials to facilitate skills training.
• Developed practice exercises for experiential learners.
• Gave feedback to class participants and provided individual coaching as needed.
• Provided assistance to the support department with end-user refresher training.

Technical Support Engineer - ACL Digital

(2021-12 - 2023-03)

• Provide timely and accurate technical assistance to users via various channels, including phone, email, and remote support sessions.
• Figure out what's wrong and find clever solutions to make things work again.
• Explain complicated tech things in a way that regular users can understand.
• Show users how to use their tech tools properly, so they don't get stuck again.
• Write down the fixes and tips so others can use them too.
• Collaborate effectively with cross-functional teams to tackle complex technical problemand escalate unresolved issues when necessary.
• Make sure users are happy and their problems are solved.
• Stay calm and friendly, even when dealing with frustrated users.
• Talk nicely on the phone, in emails, or in person, and listen well too.
• Decide which problems need to be fixed first, so everyone can get back to work or play.
• Check that everything is working perfectly before saying the job is done.
• Suggest waysto make tech support better for everyone.

B.E. - Electronics and Telecommunication Engineering - Sant Gadge Baba Amravati University

Diploma - Industrial Electronics - MSBTE

S.S.C. - Maharashtra State Board