Rutvik Chippa

Results-driven hospitality executive with hands-on expertise across resort operations, F&B management, sales and revenue generation, P&L management, cost control, guest experience and team leadership. Currently leading Narwar Lakefront Resort as General Manager — a 41-room property with multiple F&B outlets, banquet spaces, large-format lawns, recreational facilities and upcoming expansion projects. Brings hotel-industry training together with strong entrepreneurial and operational experience as Owner, Co-founder, COO and Restaurant General Manager.

Skilled at building cross-functional teams, implementing operating standards, controlling costs, developing new business and delivering consistent, high-quality guest experiences.

General Manager at Narwar Lakefront Resort (2024-07 – Present)

Directing complete resort operations and daily functioning across Rooms, F&B, Banquets, Lawns and Recreation. 41 Rooms | 4 Lawns | 70-Cover Restaurant | 70-Cover Chauka Chulha | 80-Cover Banquet | 200-Cover Lakeside Lawn | 500-Cover Lawns × 3 | Windmill Café | Swimming Pool | Gym | Kids' Play Area | 2 Kitchen Gardens | Upcoming 250-Cover Banquet | Upcoming 40-Cover Terrace Bar

• Overall Operations – Directing complete resort operations and daily functioning across Rooms, F&B, Banquets, Lawns and Recreation.
• Sales & Revenue – Driving sales and revenue growth across rooms, F&B, banquets, lawns and events through targeted business development.
• F&B Operations – Leading multi-outlet F&B operations — restaurant, banquet, bar, café, kitchen and Chauka Chulha — end to end.
• Finance & P&L – Owning budgeting, forecasting, expense control and profitability across all revenue centres.
• Admin & HR / Team Leadership – Leading recruitment, manpower planning, discipline, training and staff welfare across all HODs.
• Banquets & Events – Executing weddings, corporate events, social functions and large-format outdoor events across 4 lawns and 2 banquet spaces.
• Guest Experience – Championing VIP handling, complaint resolution, feedback management and service recovery to protect guest satisfaction scores.
• Purchase, Engineering & Compliance – Overseeing procurement, vendor management, stock and wastage control, preventive maintenance and statutory compliance (fire, food safety, pool safety, security).
• Head Office Coordination – Managing MIS, reporting, approvals and policy communication with ownership and Head Office.
• Full GM Accountability – Owning the full P&L outcome, driving Revenue → Cost Control → Guest Satisfaction → Team Performance → Profitability.

Co-owner / Operations at MH12 Pav Bhaji, NIBM (2023-10 – Present)

• Shaping strategy with senior management and developing policies aligned to business goals.
• Implementing effective operating processes and standards while driving customer service and retention.
• Overseeing regulatory compliance and IT systems, and reporting on operational progress.

Owner & Co-founder / Restaurant General Manager at Bug&Bass Hospitality LLP (2023-08 – 2024-03)

• Spearheaded the rebrand from The Bug – Bar & Kitchen to Bug & Bass.
• Secured investment capital by bringing in an external investor.

Owner & Co-founder / Restaurant General Manager at Vibrant Foodworks LLP (2022-08 – 2024-03)

• Recruited, hired and trained all restaurant staff, including servers and hosts.
• Scheduled staff for optimal shift coverage and streamlined processes to elevate the guest experience.
• Monitored and controlled restaurant finances (sales & expenses); enforced food-safety and guest-safety guidelines.
• Drove restaurant promotion and customer complaint resolution; managed sales, inventory and attendance reporting.

Owner & Co-founder / COO at Vibrant Foodworks LLP – Chippa Indian Specialty (2021-10 – 2022-07)

• Directed day-to-day operations — recruitment, financial operations, budgeting and production oversight — across two branches (Salunkhe Vihar Road & Pallod Farms, Baner).
• Provided internal leadership, secured funding, assessed risk, built high-performing teams and explored new market opportunities.

Internship in Food & Beverage at IHCL, Taj Madikeri Resort & Spa (2020-11 – 2021-08)

On-the-Job Training at Marriott International Inc., Sheraton Grand Pune (2019-03 – 2019-07)

On-the-Job Training at IHCL, Vivanta by Taj Aurangabad (2017-12 – 2018-05)

Industrial Training at IHCL, Vivanta by Taj Aurangabad (2017-06 – 2017-08)

B.A. Hons in Hotel Management – Institute of Hotel Management – Aurangabad (IHM-A) (2016-06 – 2021-06)

HSC in Senior Secondary Stage – Poona International College (2011-03 – 2013-03)

ICSE in High School – The Bishop's School (2001-03 – 2011-03)