Sales and Marketing Department-Product Consultant - Serosoft Solutions Pvt. Ltd
(2024-12-23)
Serosoft is a product based company, they have their own education ERP product named as Academica by Serosoft.
- To understand the product detailed and give demo to clients accordingly.
- Answering all product related queries from clients and give detailed demonstrations.
Sr. Client Service Associate - Data Axle Pune
(2024-02 - 2024-07-23)
- Manage, confirm and prioritize incoming order inquiries.
- Ensure requests are properly understood and executed.
- Set up and launch count inquiries with complex segmentation.
- Communicate status and query results to the internal Data Axle clients and Fulfill list order rentals.
- Communicate and coordinate with Client Service team for audit documentation and billing.
- Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
- Technical understanding and thorough attention to the detail of fulfilment processing requirements.
- Working in Salesforce for cases management and taking ownership of it and then start working on it.
- Working in IDMS tool for cases which are assigned and get the details which are required by the clients.
- Also find out the fraud part, the details which are given are accurate or not. Check on various website to find the details.
- Generate weekly and monthly reports created from transactional data sources.
Operations Analyst - Medline Industries India Pvt. Ltd
(2020-12 - 2023-07-04)
- Monitor for data accuracy, timeliness and integrity in data used in analysis and reporting. Communicate to appropriate personnel if data inaccuracies exist.
- Manipulate large amounts of data in Excel and Access efficiently and accurately.
- Process, Approve, and Review ECNs for manufacturing divisions.
- Collaborate with multiple stake holders from onsite teams in professional manner via emails and calls
- Identify data and create a report necessary to perform business.
- Ensure TAT is meeting as per expectations, if not find Root Cause Analysis.
- Prepare training documents for new team members and assist them whenever required.
- Prioritize daily task according to detailed guidelines to meet SLA.
- Working on ticketing tools for deep understanding of cases which are raised by customers.
- Purpose of Project is to ease or help the Cancer patient with their reports in accurate manner, also it helps the doctor to go through the reports before patients' appointment and help them with accurate treatments.
- Working on future appointments and collecting, verifying the required documents and indexing various, reports according to departments. Like Radiology, Pathology Report.
Business Analyst - Zensar Technologies
(2018-11 - 2020-12)
- Cleanup of IB database and the revenue generation opportunities in future for cisco.
- Supported on from prospecting to final deal booking for cisco customers
- Enabled partners in building the best possible proposal by providing them with accurate credits and install base analysis details
- Managing renewal contracts for CISCO'S software and services;
- Ensuring the negotiation of overall renewals;
- Monitoring quote creation, prepare customer's meetings and make sure, all contracts are close on time;
- Engaging with account managers to define renewal and up-sell proposals;
- Identifying growth opportunities;
- Defining and perform risk assessments for all contracts, products and services;
- Ensuring closing for all renewal activities by leading CISCO'S Customer & Partner team;
- Building strong relationships with Customer Decision Makers in order to guarantee their objectives
- Transactional support to internal and external stakeholders;
- Assist IBA Team on Service Renewals;
- Following requests and solving them according to their urgency;
- Focus on individual and team results at all times;
- Execution of Pricings, Quoting, Bookings and Entitlements;
- Work with cross functional teams;
Digital Marketing Executive - SwiftInfotech
(2017-12 - 2018-10)
- Preparation and Implementation of Brand Awareness campaigns at Google Ads SEM, Facebook, LinkedIn, Twitter and Instagram
- Search engine optimization (SEO) analysis & plans for both on-page and off-page tasks according to the updates of Google.
- Email marketing (Mailchimp, Soho Mail and Lead Generation
- Social Bookmarking & Strategic preparation for social media Channels.
- Technical issues resolving with Web team.
- Evaluate important metrics that affect Website traffic & Target audience.
- WordPress website content management and Press release
- LinkedIn B2B Promotion and Sales navigator.
- Automation content promotion on news sites for Google-News.
