S A

Skilled Process Associate with more than 6 years experience coordinating, planning, and supporting daily operational and administrative functions. Quality and clinical-oriented professional with 4.5 years of experience and a proven knowledge of diagnostic imaging, clinical services, pre- & post-op care, patients related, laboratory services, verification prescription services.

SQA - Service Quality Assurance & Quality Controller - ACCESS HEALTHCARE COMPANY PVT LTD

(2015 - 2020)

• Analyzed and dealt with patient clinical records to verify patient clinical conditions.
• Audited all medical records/charts/reports, analyzed partner records for accuracy in software and portal, and reviewed both portal and software to ensure correct attachment of patient clinicals.
• Identified errors and provided feedback to partners, discussing errors with them.
• Provided weekly client updates to the operations team and discussed these updates with them.
• Attended weekly calibration calls with clients, handled client calls, and conducted live audits via Skype, sharing screens.
• Maintained clinical charts updates and reports daily, achieving daily targets while ensuring quality.

Sr. SQA - Service Quality Assurance / Quality Controller & SME, Trainer in Quality & Operations Team - CATALYST CORPORATE SERVICES PVT LTD

(2020)

• Handled patient care project (Prior Authorization) and managed patient schedules to obtain prior authorizations.
• Audited all medical records/charts/reports and maintained clinical data.
• Created protocols for clinical reports and procedures.
• Trained team members and new auditors, auditing user call records for quality purposes.

Sr Analytics and QA - Allysmart Pvt Ltd - Chennai

(2024)

• Led the development and implementation of advanced analytics frameworks to enhance data-driven decision-making across departments.
• Conducted comprehensive quality assurance testing on analytics tools, ensuring accuracy and reliability of data outputs.
• Collaborated with cross-functional teams to define key performance indicators (KPIs) and develop reporting dashboards for performance tracking.
• Utilized statistical analysis techniques to identify trends and insights, driving strategic initiatives and optimizing operational processes.
• Mentored junior analysts in best practices for data analysis and quality assurance, fostering a culture of continuous improvement.

HSC - GOVT. GIRLS. HR. SEC. SCHOOL (2007 - 2009)

B.Sc. - Biochemistry - Auxilium College (2009 - 2012)

M.Sc. - Medical Biochemistry - University of Madras (2012 - 2014)