S Dhanalakshmi

Motivated and detail-oriented Process Associate with hands-on experience in investment banking operations. Adept at streamlining account opening processes, ensuring regulatory compliance, processing complex transactions, and delivering exceptional customer service. Recognized for quick learning, cross-functional collaboration, and maintaining high levels of accuracy under pressure. Seeking opportunities to contribute my skills and grow professionally in a dynamic environment.

Process Associate - Mphasis - Chennai, Tamil Nadu

(2025-05)

• Deliver banking and financial transaction services for high-value clients, ensuring accuracy and compliance with internal and regulatory standards.
• Process financial documents including journals, cheques, and transfers, coordinating across multiple platforms to execute transactions.
• Perform account opening, maintenance, and documentation verification using electronic systems, reducing processing errors and turnaround time.
• Support cash operations by processing deposits, withdrawals, and payments in line with standard operating procedures.
• Conduct detailed checks to validate client transactions, identifying discrepancies and resolving them efficiently.
• Collaborate with cross-functional teams to ensure smooth service delivery and exceptional client satisfaction.
• Consistently achieve service-level targets and maintain high accuracy metrics, even under tight deadlines.

Bachelor of Commerce - B.Com - Bharathi Women's College, Chennai (2023)

Higher Secondary - PKGG Higher Secondary School, Chennai (2020)

SSLC - PKGG Higher Secondary School, Chennai (2018)