Sr Store Manager – operations at TATA CROMA ELECTRONICS (2025-01 – Present)
- Achieving monthly sales and service goals.
- Oversaw merchandising, stock, and customer satisfaction KPIs.
- Drove profit growth and shrinkage reduction across departments.
Store Manager operations at Reliance Digital (2018-01 – 2025-12)
- Directed overall store operations including sales, inventory, staffing, and service.
- Improved customer retention and satisfaction through service quality and issues resolution.
- Achieved sales targets, tracked KPIs (ATV, footfall, conversion), and ensured shrinkage control.
Deputy Manager at Reliance Digital Retail (2016-01 – 2018-12)
- Assisted Store Manager in handling store functions including stock management and cash operations.
- Supervised departmental staff, ensured accurate GRNs and planogram adherence.
- Resolved customer escalations and maintained service recovery standards.
- Participated in visual merchandising and periodic sales campaigns.
Asst manager: Electronics. Handling 2stores Operations at Aditya Birla Retail (More Mega Store) (2010-01 – 2016-12)
- Headed divisions ensuring product availability and customer service excellence.
- Coordinated with suppliers and logistics for timely stock replenishment.
- Assisted with store-wide operations including Fresh and FMCG departments.
Department Manager at EZONE Electronics (Future Group) (2008-01 – 2010-12)
- Managed retail floor activities, visual merchandising, and team supervision.
- Achieved sales targets through strong customer engagement and promotional execution.
- Maintained stock accuracy and trained new team members.
