S Madhavan

Station In-Charge - Chennai Metro Rail LTD - Chennai

(2022-01 - 2026-05)

Manage day-to-day operations of assigned Chennai Metro station to ensure smooth functioning and adherence to schedules.

Supervise station staff, including security personnel, customer service representatives, and maintenance teams, to maintain a safe and efficient environment
Monitor passenger flow, ticketing systems, and platform activities to ensure compliance with safety regulations and service standards
Coordinate with train operators and control room personnel to facilitate timely departures and arrivals, minimizing delays and disruptions
Respond promptly to emergencies, such as medical incidents or technical failures, implementing appropriate protocols and ensuring passenger safety
Conduct regular inspections of station facilities, equipment, and signage to ensure they meet operational standards and are well-maintained
Provide assistance and information to passengers regarding fares, routes, schedules, and other inquiries, ensuring a positive customer experience
Implement crowd control measures during peak hours and special events to manage congestion and maintain orderliness within the station premises
Utilize computerized systems and software for monitoring station operations, analyzing data, and generating reports for management review
Collaborate with metro management and external stakeholders to address operational challenges, improve service delivery, and enhance overall efficiency

Quality Control - ASIAN SEALING PRODUCT PRIVATE LTD - Sriperumbudur

(2017 - 2018)

Made quality decisions (accepted or rejected) based on provided control outlines
Reviewed production records for accuracy and compliance
Performed routine quality inspection operations on industrial items
Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks

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