S Madhavan

Dedicated and detail-oriented Metro Station In-charge with 3.5 years of experience in overseeing operations, ensuring safe and efficient functioning of Chennai Metro stations. Proven track record of managing daily activities, monitoring passenger flow, and maintaining adherence to safety protocols. Skilled in handling emergencies, coordinating with staff, and implementing crowd management strategies.

Adept at utilizing technical systems and software to optimize station performance and enhance commuter experience. Strong communicator with proficiency in Tamil and English, capable of fostering positive relationships with passengers and stakeholders.

Station In-Charge - Chennai Metro Rail LTD - Chennai

(2022-01 - 2026-05)

Manage day-to-day operations of assigned Chennai Metro station to ensure smooth functioning and adherence to schedules.

• Supervise station staff, including security personnel, customer service representatives, and maintenance teams, to maintain a safe and efficient environment
• Monitor passenger flow, ticketing systems, and platform activities to ensure compliance with safety regulations and service standards
• Coordinate with train operators and control room personnel to facilitate timely departures and arrivals, minimizing delays and disruptions
• Respond promptly to emergencies, such as medical incidents or technical failures, implementing appropriate protocols and ensuring passenger safety
• Conduct regular inspections of station facilities, equipment, and signage to ensure they meet operational standards and are well-maintained
• Provide assistance and information to passengers regarding fares, routes, schedules, and other inquiries, ensuring a positive customer experience
• Implement crowd control measures during peak hours and special events to manage congestion and maintain orderliness within the station premises
• Utilize computerized systems and software for monitoring station operations, analyzing data, and generating reports for management review
• Collaborate with metro management and external stakeholders to address operational challenges, improve service delivery, and enhance overall efficiency

Quality Control - ASIAN SEALING PRODUCT PRIVATE LTD - Sriperumbudur

(2017 - 2018)

• Made quality decisions (accepted or rejected) based on provided control outlines
• Reviewed production records for accuracy and compliance
• Performed routine quality inspection operations on industrial items
• Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks

Master of Business Administration - SRM UNIVERSITY CHENNAI (2018-08 - 2020-05)

Bachelor of Engineering - K.S.RANGASAMY COLLEGE OF TECHNOLOGY (2013-07 - 2017-06)