S R
Customer Care Executive | Backend Operations Professional
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About
Motivated and dedicated professional with 2+ years of experience in backend operations, documentation handling, data verification, and maintaining smooth operational processes in the Auto Loan Department. Skilled in managing records, coordinating tasks efficiently, and handling responsibilities with accuracy and professionalism. Currently working as a Customer Care Executive with experience in handling customer queries and providing support through calls and emails.
Also knowledgeable in Digital Marketing including SEO (On-Page & Off-Page), Google Ads, Email Marketing, YouTube Marketing, and Google Analytics. Familiar with MS Office, data management, and customer handling. Quick learner with strong communication skills and the ability to work efficiently under pressure.
Experience
Backend Executive – Auto Loan Department - DS Solutions Pvt. Ltd. - Chandigarh
(2022-06 - 2024-11)
- Handled backend operations and loan documentation processes
- Verified customer data and maintained accurate records
- Managed data entry and documentation with accuracy and confidentiality
Customer Care Executive - KTS Ventures (Golfoy.com) - Chandigarh
(2024-11)
- Handling customer queries and resolving issues effectively
- Providing support through calls, chats, and emails
- Maintaining customer satisfaction and service quality
Education
BA - Maharaja Agrasen Himalayan Garhwal University (2021-01 - 2024-01)
Senior Secondary (12th) - CBSE Board (2021-01 - 2021-01)
Secondary (10th) - NIOS Board (2019-01 - 2019-01)
