Saachi Das

Results-oriented Product Owner with 7+ years translating business needs into well-defined features, user stories, and acceptance criteria across data-centric and automation platforms in healthcare and telecom. Experienced in feature-level backlog refinement, cross-functional coordination across engineering, data, and QA teams, and driving release readiness in Agile environments. Skilled in data-driven prioritization, stakeholder communication, and delivering measurable business outcomes in complex, regulated domains.

Product Owner - Verizon - Hyderabad, Telangana

(2024-08)

• Translated data insights into well-defined features and user stories with clear acceptance criteria, owning backlog refinement and release readiness as the bridge between customer pain points and engineering delivery.
• Coordinated across engineering, data, and QA teams to resolve dependencies and delivery blockers, surfacing tradeoffs and risks to support feature level prioritization.
• Used funnel and interaction data to prioritize which experience gaps to fix first — balancing customer impact, call-volume reduction, and cost-to-serve
• Analyzed end-to-end customer journeys across support channels (IVR, care calls, digital) to identify drop-off points, intent-completion failures, and root causes of abandoned journeys
• Validated post-production changes by re-measuring journey completion rates and confirming fixes achieved intended improvements.
• Delivered measurable business impact: improved journey completion rates and saved Verizon significant dollars by reducing failed interactions, repeat calls, and support costs

Product Owner - Optum Global Solution - Hyderabad, Telangana

(2018-08 - 2024-08)

Strategic Product Planning & Execution

• Owned and prioritized the product backlog end-to-end, driving deployments from concept to delivery across complex, deadline-driven projects
• Facilitated scrum ceremonies and sprint planning to align development teams on priorities and business objectives
• Acted as primary liaison between business stakeholders and engineering, translating requirements into shippable solutions
• Facilitated scrum ceremonies and sprint planning to align development teams on priorities and business objectives, enhancing collaboration and focus on deliverables
• Liaised between business stakeholders and engineering, translating requirements into shippable solutions that meet user needs and business goals
• Integrated RPA BOTs to automate manual claims and back-office document/report workflows in a regulated healthcare (HIPAA/compliance-sensitive) environment, generating $3M in annual savings and measurable efficiency gains.
• Designed and launched web-based tools for the service industry, delivering 35% productivity and 40% quality improvements
• Tracked project health using data-driven approaches, identifying risks early and implementing course corrections to ensure quality and adherence to timelines

Bachelor of Science - Computer Science - Christ University Faculty of Engineering (2018-04)