Professional Experience:
NCR Atleos Designation: Customer Support Executive Feb’19 at Present (5.5 Yrs.)
Client: SBI Global IT Center (Belapur Navi Mumbai)
- Installation, Configuration, Maintenance and Administration of Redhat Enterprise Linux 7/8/9
- Installation and administration of latest RPMs and configuring YUM repositories
- Collaborating with Application, database, Network teams to deliver solutions.
- Linux server installation and setup as per project and client requirement
- Monitoring CPU, Memory, Network performance, file system size & making daily system report.
- Monitoring and managing Swap Space
- Monitoring RHEL systems over OEM and Cockpit monitoring tool.
- Develop, update, and maintain Standard Operating Procedures (SOP) documentation.
- Collaborated with developers to implement changes to applications on UAT and production.
- Administration & troubleshooting OS, NFS, Autofs, SFTP, NTP, LVM, Apache
- Responsible for creating, modifying and deleting users, groups and assigning the permissions to user’s files & groups also using special permission ACL (Access control list)
- Disk Management, LVM (Physical, Logical and Group volume, resize, reduce & extent)
- Installation and up gradation of OS, Kernel and additional Packages using RPM and YUM
- Create and maintain system documentation, Prepare RCA for critical incidents.
- Having the knowledge of configuring Firewalld rules, SELINUX, TCP wrappers.
- Configuration of Network resources, adding & configuring Virtual NIC
- Closure of VAPT points raised by audit team.
- Backup & Restoration data in Rsync and SCP
FuturZ Staffing Solutions Designation: Customer Support Executive Sept’14to Feb’19 (4.6 Yrs.)
Client: FIS Global Powai Mumbai
- The primary responsibility is to carryout day-to-day tasks of System Administration and Monitoring and updating Tickets(issues) through Incident management system.
- Provide the support to production and UAT servers
- User & File modifications, changing file Permissions, Ownership and Groups
- Adding, removing, or updating user account information, resetting access and permissions
- Performed day to day Linux administration tasks such as checked the disk space of server, network activity, server’s connectivity.
- Different types of Installation and configuration on RedHat, CentOS.
- Automating daily, weekly tasks using cron jobs
- Taking backup on Linux server using Rsync, Zip and Tar
- Installing and configuring new servers based on requirements.
- Good knowledge of File System management and ACL and Backup Tools
- Setup and debugged network configurations for RedHat servers and workstations.
- Maintained Apache servers on CentOS and programmed general task-completing scripts.
- Keep DR servers up to date, by replicating data from Production servers. Monitoring server performance and application process.
- Having the knowledge of creating LVM. Resize, extent
- Configuring crontab and scheduling the jobs
Sai Info Systems India Ltd.
Designation
Sr. Technical support Engineer Aug’10 to Aug’14 (4 Yrs.)
- Collaborating with various client like BOB, SBI, SDC & MBPT for installing and maintenance of desktop and server of windows7, XP & 2000 & 2003
- Responsible for meetings & delivering the solution of network-related issues at client premises for showing demonstration of Video, HD, IP Phones & IP PBX (All Over Maharashtra)
- Effective presentation &demonstration skills to present & explain solutions to the customer & liable for installations & Customer supporting the assigned territory of Video, HD, IP Phones & IP EBPX
- Connecting with the service provider(BSNL/ MTNL) for installation of Video, HD, IP Phones, IP EBPX & ATA of VVoIP/VoIP services& Managing Interface with BSNL/MTNL as per defined processes
- Responsible for handling customer service complaints & provide effective technical solutions on calls also firmware upgradations devices Like Video, IP, HD phones, ATA & IPBX (sis own Devices)
- Managed & led a team of 5 people for supporting the VVOBB project(MTNL/BSNL)
- Ensure the product training & motivation of Engineers & Self to help achieve targets & goals
- Reviewing & planning to assign the calls of tech support for BSNL/MTNL projects
- Accountable to handle all aspects of networking & technical troubleshooting within the organization like WAN, LAN, Modem, router, switches, wireless routers, printers, scanner, video, HD, IPBX phones, DVR & CCTV in working conditions
- Maintaining the biometric machine, Blackberry mail configuration, Webmail Server Setup POP3 & SMTP
- Manage the firewalls like Cyberoam & FortiGate to prohibit unwanted access to users
