Saakshi

Results-driven Business Analyst with expertise in problem-solving, stakeholder management, and software product lifecycle management. Skilled in business documentation, UI/UX collaboration, integration testing, and Agile methodologies. A proactive team player with strong communication skills and adaptability in dynamic environments.

Business Analyst at SDNTECH Solutions Pvt Ltd (2025-05 – 2025-12)

• Collaborated on a Government digital transformation project, leading business analysis activities across the Software Development Life Cycle (SDLC).
• Conducted requirements elicitation through stakeholder discussions, brainstorming sessions, and collaboration with Project Managers, Technical Leads, Developers, and business users.
• Gathered, analyzed, documented, and refined business and functional requirements into detailed user stories with well-defined acceptance criteria.
• Created and maintained Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Change Requests (CRs), and Requirements Traceability Matrices (RTMs) to ensure complete requirement traceability.
• Designed business workflows and User journeys to align business objectives with technical implementation.
• Represented business requirements during sprint planning, backlog refinement sessions, design discussions, internal demos, and release activities.
• Conducted impact analysis for requirement changes and coordinated Change Request implementation across teams.
• Performed manual functional testing, validated implemented features against acceptance criteria, identified defects, and collaborated with developers for timely resolution.
• Supported User Acceptance Testing (UAT) activities including scenario preparation, defect tracking, validation, and business sign-off coordination.
• Maintained project documentation including requirement clarifications, decision logs, and knowledge-sharing artifacts.

Business Analyst at TheKredible (2023-09 – 2025-05)

Internally transitioned from Entrackr

• Managed business analysis activities throughout the software product lifecycle from requirement gathering to production release.
• Collaborated with cross-functional stakeholders including Product Managers, Engineering, Design, and Business teams to elicit, analyze, and prioritize business requirements.
• Converted business requirements into detailed functional specifications, user stories, acceptance criteria, and product backlog items.
• Created and maintained Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Change Requests (CRs), and Requirements Traceability Matrices (RTMs).
• Facilitated stakeholder meetings, requirement clarification sessions, backlog grooming, sprint planning, and feature prioritization workshops.
• Worked closely with UI/UX teams to design intuitive user journeys and improve product usability.
• Performed manual testing, integration testing, defect validation, and supported User Acceptance Testing (UAT) to ensure solution quality.
• Collaborated with engineering teams during sprint execution, demos, and release planning to ensure successful feature delivery.
• Supported feature documentation and knowledge-sharing initiatives while contributing to product strategy and roadmap discussions.

Business Analyst at Entrackr (2022-04 – 2023-08)

• Gathered, analyzed, and documented business requirements through stakeholder discussions and translated them into functional specifications.
• Prepared user stories with acceptance criteria to support Agile software development.
• Participated in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Coordinated with Product Managers, Developers, QA teams, and business stakeholders to ensure timely feature delivery.
• Created and maintained business documentation including requirement documents, process documentation, and product specifications.
• Assisted in the design and development of an in-house data management platform to improve operational efficiency.
• Conducted User Acceptance Testing (UAT), prepared test scenarios, validated business requirements, logged defects, and supported defect resolution.
• Assisted in release validation activities to ensure successful deployment and business readiness.

Analyst at HCL ISD (2015-06 – 2017-03)

• Collaborated with IT and Security teams to analyze, prioritize, and track security incidents, ensuring timely resolution and compliance with defined SLAs.
• Gathered and documented business and functional requirements for Incident Management and Change Management processes, supporting continuous process improvements.
• Coordinated with cross-functional stakeholders to assess incident impact, facilitate root cause analysis, and monitor remediation activities.
• Maintained incident, change, and operational documentation, ensuring accurate reporting and traceability of issues and resolutions.
• Monitored system and agent server health, analyzed operational trends, and escalated anomalies to relevant teams for proactive issue resolution.
• Performed analysis of security events and incident trends to identify recurring issues and recommend process enhancements.
• Supported Change Management activities by documenting change requests, assessing implementation impacts, and maintaining change records.
• Worked with technical teams to validate security policy updates, including IP, URL, and domain whitelisting/blacklisting, ensuring alignment with business requirements.
• Prepared operational reports, dashboards, and status updates to communicate incident metrics, risks, and process improvements to stakeholders.
• Collaborated with cross-functional teams to improve incident response workflows, documentation standards, and operational efficiency.

Career Gap (2017 – 2022)

Dedicated time to prepare for the Indian National Government Examination.

B.Tech in Electronics & Communication Engineering – GGSIPU (2014)

Intermediate – Spring Meadows Public School (2010)

Matriculation – Spring Meadows Public School (2008)