Business Analyst at SDNTECH Solutions Pvt Ltd (2025-05 – 2025-12)
- Collaborated on a Government digital transformation project, leading business analysis activities across the Software Development Life Cycle (SDLC).
- Conducted requirements elicitation through stakeholder discussions, brainstorming sessions, and collaboration with Project Managers, Technical Leads, Developers, and business users.
- Gathered, analyzed, documented, and refined business and functional requirements into detailed user stories with well-defined acceptance criteria.
- Created and maintained Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Change Requests (CRs), and Requirements Traceability Matrices (RTMs) to ensure complete requirement traceability.
- Designed business workflows and User journeys to align business objectives with technical implementation.
- Represented business requirements during sprint planning, backlog refinement sessions, design discussions, internal demos, and release activities.
- Conducted impact analysis for requirement changes and coordinated Change Request implementation across teams.
- Performed manual functional testing, validated implemented features against acceptance criteria, identified defects, and collaborated with developers for timely resolution.
- Supported User Acceptance Testing (UAT) activities including scenario preparation, defect tracking, validation, and business sign-off coordination.
- Maintained project documentation including requirement clarifications, decision logs, and knowledge-sharing artifacts.
Business Analyst at TheKredible (2023-09 – 2025-05)
Internally transitioned from Entrackr
- Managed business analysis activities throughout the software product lifecycle from requirement gathering to production release.
- Collaborated with cross-functional stakeholders including Product Managers, Engineering, Design, and Business teams to elicit, analyze, and prioritize business requirements.
- Converted business requirements into detailed functional specifications, user stories, acceptance criteria, and product backlog items.
- Created and maintained Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Change Requests (CRs), and Requirements Traceability Matrices (RTMs).
- Facilitated stakeholder meetings, requirement clarification sessions, backlog grooming, sprint planning, and feature prioritization workshops.
- Worked closely with UI/UX teams to design intuitive user journeys and improve product usability.
- Performed manual testing, integration testing, defect validation, and supported User Acceptance Testing (UAT) to ensure solution quality.
- Collaborated with engineering teams during sprint execution, demos, and release planning to ensure successful feature delivery.
- Supported feature documentation and knowledge-sharing initiatives while contributing to product strategy and roadmap discussions.
Business Analyst at Entrackr (2022-04 – 2023-08)
- Gathered, analyzed, and documented business requirements through stakeholder discussions and translated them into functional specifications.
- Prepared user stories with acceptance criteria to support Agile software development.
- Participated in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Coordinated with Product Managers, Developers, QA teams, and business stakeholders to ensure timely feature delivery.
- Created and maintained business documentation including requirement documents, process documentation, and product specifications.
- Assisted in the design and development of an in-house data management platform to improve operational efficiency.
- Conducted User Acceptance Testing (UAT), prepared test scenarios, validated business requirements, logged defects, and supported defect resolution.
- Assisted in release validation activities to ensure successful deployment and business readiness.
Analyst at HCL ISD (2015-06 – 2017-03)
- Collaborated with IT and Security teams to analyze, prioritize, and track security incidents, ensuring timely resolution and compliance with defined SLAs.
- Gathered and documented business and functional requirements for Incident Management and Change Management processes, supporting continuous process improvements.
- Coordinated with cross-functional stakeholders to assess incident impact, facilitate root cause analysis, and monitor remediation activities.
- Maintained incident, change, and operational documentation, ensuring accurate reporting and traceability of issues and resolutions.
- Monitored system and agent server health, analyzed operational trends, and escalated anomalies to relevant teams for proactive issue resolution.
- Performed analysis of security events and incident trends to identify recurring issues and recommend process enhancements.
- Supported Change Management activities by documenting change requests, assessing implementation impacts, and maintaining change records.
- Worked with technical teams to validate security policy updates, including IP, URL, and domain whitelisting/blacklisting, ensuring alignment with business requirements.
- Prepared operational reports, dashboards, and status updates to communicate incident metrics, risks, and process improvements to stakeholders.
- Collaborated with cross-functional teams to improve incident response workflows, documentation standards, and operational efficiency.
Career Gap (2017 – 2022)
Dedicated time to prepare for the Indian National Government Examination.
