Saavi Garrg

Business & Data Analyst with 2.5 years of experience across healthcare, EdTech, and IT domains, using SQL, Excel, and Power BI to analyze data, build dashboards, and support business decision-making. Experienced in analyzing operational data, identifying patterns, and supporting business decisions through insights and reporting. Also, providing actionable recommendations across operations and product environments.

Skilled in working with data from extraction to visualization, collaborating with stakeholders, and supporting system and process improvements in Agile and structured setups.

Business Analyst | Data Analyst at Sri Balaji Action Medical Institute (2025-09 – 2026-03)

• Analyzed operational data across departments (OT, Radiology, Marketing) to identify utilization patterns, performance trends, and process inefficiencies.
• Worked with management to understand business problems, define key metrics, and support data-driven decision-making.
• Designed an OT utilization analysis model to evaluate surgery-to-procedure ratios and scheduling efficiency, and assisted in integrating it into the system for reporting.
• Analyzed business performance data to identify trends and support strategic decision-making.
• Built and maintained Power BI and Excel dashboards to track operational KPIs and present insights to management.
• Reviewed existing manual processes and supported the transition to digital record management, improving data tracking and accessibility.
• Assisted in service master data corrections and categorization improvements to enhance reporting accuracy.
• Supported pricing analysis (SOC) by evaluating service utilization trends and performance data.
• Analyzed patient feedback and online reviews to identify service gaps and contribute to improvement initiatives.
• Supported software module implementation by defining KPIs, validating reports, and ensuring alignment with operational requirements.
• Collaborated with cross-functional teams to support process improvements and system changes.

EdTech Analytics & Product Support at WugWeb (2024-08 – 2025-08)

EdTech Analytics & Product Support (Client Project)

• Analyzed student engagement and platform usage data using SQL and Excel to identify drop-off patterns in recorded sessions and user interaction issues.
• Identified key reasons for low engagement, including limited interactivity, lack of performance visibility, and unresolved student queries.
• Worked with stakeholders to translate findings into actionable improvements, including interface changes, gamification features, quizzes, and enhanced user engagement elements.
• Retrieved and analyzed data to track user drop-off at different stages of the learning journey, supporting targeted interventions.
• Supported feedback analysis by reviewing student queries and coordinating with customer support teams to understand user concerns and improve engagement.
• Built and maintained Power BI dashboards to track learning KPIs such as engagement levels, session activity, and user behavior trends.
• Assisted in translating insights into user stories and functional inputs to support product and feature enhancements.
• Collaborated with cross-functional teams in an Agile environment using Jira and Confluence to support ongoing product improvements.
• Supported UAT execution, test scenario validation, and defect analysis to ensure alignment between business requirements and system outputs.
• Analyzed website traffic and engagement metrics using SQL, Excel, and Power BI to support performance tracking.
• Developed dashboards to monitor KPIs such as bounce rate, session duration, and interaction patterns for internal reviews.

Business Analyst | Data Analyst at Wipro Limited (2023-08 – 2024-07)

• Worked on U.S. Health & Benefits data within the insurance domain, analyzing employee benefits and claims-related data to support data accuracy, issue resolution, and process improvements.
• Analyzed employee queries and benefits data to identify trends, resolve issues, and improve service efficiency across healthcare workflows.
• Maintained and analyzed records in Excel to track issue patterns, resolution timelines, and SLA adherence.
• Built Excel and Power BI trackers to monitor attendance, workforce allocation, operational KPIs, and SLA performance.
• Worked on CRM and ticketing systems (Workday, Jira, ServiceNow) to manage employee queries, track issues, and ensure timely resolution of requests within defined SLAs.
• Collaborated with U.S. client teams to understand requirements, resolve queries, and maintain service quality standards.
• Created SOPs, training materials, and process documentation to standardize workflows and support onboarding of new team members.
• Conducted knowledge-sharing sessions to train team members on domain processes, improving process consistency and SLA compliance.

Master of Commerce in M.Com – Indira Gandhi National Open University (2024)

Bachelor of Commerce in B.Com – University of Delhi (2022)