Saba Banu Badami

B.Com graduate with 1+ years of experience in MIS reporting, data reconciliation, compliance operations, and cross-functional coordination across banking and service sectors. Demonstrated ability to handle end-to-end operational and financial processes with high accuracy and sense of urgency. Proficient in MS Excel, Power BI, CRM tools, and structured documentation.

Strong analytical, communication, and stakeholder management skills with a track record of supporting process improvements and audit-ready reporting.

Junior Operations Executive at Drive U (2025-02 – 2025-10)

• Managed end-to-end operational data workflows supporting subscription and order lifecycle tracking, ensuring data integrity and timely processing.
• Prepared structured MIS reports and summaries using MS Excel (VLOOKUP, Pivot Tables) and Power BI, enabling management decision-making and performance monitoring across monthly reporting cycles.
• Performed root cause analysis (RCA) on data discrepancies and workflow gaps, identifying process inefficiencies and recommending corrective actions to improve accuracy.
• Coordinated cross-functionally with operations, logistics, and support teams to gather inputs, resolve non-standard cases, and ensure seamless end-to-end process execution.
• Maintained complete and audit-ready documentation using CRM tools, reinforcing compliance and record management standards for internal and external stakeholder reviews.
• Identified opportunities for process improvements and automation, proactively escalating gaps to management to speed up resolution and reduce manual effort.

Customer Support Executive at Ola Electric (2024-10 – 2025-02)

• Handled escalation management and ensured SLA compliance across service operations, managing cases to closure with accountability and urgency.
• Analyzed service data trends and recurring issues, preparing reports and presenting findings to stakeholders to drive process improvements and customer experience enhancement.
• Guided team members on non-standard operational cases, demonstrating ability to provide expert process knowledge support and cross-functional coordination.
• Maintained structured records of service transactions and escalations, ensuring documentation standards aligned with audit and compliance requirements.

Bachelor of Commerce in B.Com – KLE Society's College of Commerce, Hubli, Karnataka (2019 – 2022)