Sabana R

Salesforce Developer with 3+ years of experience across Sales Cloud, Service Cloud and Salesforce Industries (Vlocity). Skilled in Apex, LWC, REST integrations and OmniStudio for quote-to-order workflows, with a focus on bulk-safe development, governor-limit compliance, performance and reliable production delivery. 4x Salesforce Certified professional and Trailhead Ranger.

Packaged App Development Analyst - ACCENTURE

(2023-11)

Client: Cox Communications | CPQ Team

• Collaborate with business and technical stakeholders on requirements; develop and enhance Apex classes, triggers and LWC for CPQ and Salesforce Industries workflows spanning accounts, opportunities, quotes, product carts and order creation.
• Support quote-to-order processes: product configuration, one-time charges, capital investment requests (CIR), approvals, contract documentation and generation.
• Debug and optimize Apex and OmniStudio components—Integration Procedures, DataRaptors and OmniScripts—and implement automation and bulk-safe logic within governor limits.
• Partners with Salesforce support case reviews to investigate defects, agree fixes and coordinate delivery; provide production support and root cause analysis for high-impact issues.
• Maintain Apex test classes and contribute to releases, upgrades, technical discussions, REST integrations and asynchronous processing.
• Experienced with AI tools such as Devin (Kiro), Copilot.

Process Associate - CAPGEMINI

(2023-08 - 2023-10)

Client: HSBC | Account Upgrade

• Supported account-documentation processes while ensuring accurate operational delivery and effective team collaboration.

Bachelor of Engineering (B.E.) - Computer Science - K. Ramakrishnan College of Engineering, Tiruchirappalli, Tamil Nadu (2019 - 2023)