Documentation Specialist at Volantis Logistics (2025-02 – Present)
- Spearheaded end-to-end documentation for Netherlands and Germany shipments, ensuring strict adherence to EU customs regulations and carrier-specific requirements.
- Coordinated directly with European clients and agents, providing proactive updates and resolving documentation queries to strengthen customer trust.
- Implemented EU-specific compliance checks (CvO/EUR.1 for NL, Export Certificates for DE), reducing clearance delays and ensuring smooth cargo movement.
- Enhanced accuracy in VGM filings by introducing internal verification steps, aligning with SOLAS standards and minimizing rejections.
- Developed shipment tracking dashboards for Rotterdam and Hamburg routes, improving visibility and reducing turnaround time.
- Collaborated with carriers and freight forwarders to negotiate region-specific surcharges and rates, supporting competitive pricing strategies.
- Streamlined preparation of commercial invoices with HS codes and Incoterms, ensuring compliance with EU TARIC classification.
- Conducted post-shipment audits to verify documentation accuracy and compliance, contributing to continuous process improvement.
- Partnered with cross-functional teams to design customer coordination SOPs, ensuring consistent communication and service quality for European clients.
- Handled operational tasks including submission of Shipping Instructions (SI), preparation of HBL/MBL drafts, VGM filings, invoice preparation, and shipment tracking, ensuring smooth execution of daily logistics operations.
Client Success Specialist (Logistics SaaS Support & Product QA) at Freightoscope (2024-10 – 2025-01)
- Performed regular testing of key workflows and features to ensure smooth system performance.
- Supported client queries across for core logistics modules, ensuring timely and effective resolution.
- Participated in testing after every major product update or new feature deployment
- Provided onboarding and training to clients through walkthroughs, guides, and usage support.
- Reported bugs and system issues to the product team, following up until resolution.
- Assisted with Eawb-related queries and monitored successful transmissions to airline systems.
- Coordinated with product, sales, and import teams to align on client needs and issue resolution.
- Handled client-shared air and occasional sea rate sheets for automation setup and data mapping.
- Helped resolve client escalations related to import workflows and system usage issues.
- Validated platform functionality with major SEA carriers to ensure rate integration accuracy
- Used tolls like Slack, Zoho, and MS teams for coordination, updates, and client communication.
BPO Coordinator (Pricing Team) at C.H. Robinson (2024-01 – 2024-04)
- Managed Asian customer files with accuracy, ensuring compliance and customer satisfaction.
- Handled rate filing within contracts for forwarders and shippers, ensuring smooth freight forwarding operations.
- Maintained rate agreements for key clients, strengthening customer retention.
- Conducted audits and process reviews to identify bottlenecks and implement efficiency improvements.
- Managed updates and escalations for rate sheets, ensuring timely and accurate changes.
- Maintained precise records of ocean freight, surcharges, and local charges for export/import operations.
- Negotiated rates and surcharges with carriers to support competitive pricing strategies.
- Resolved customer issues promptly, maintaining high satisfaction and loyalty.
Customer Service Executive at Airlift Trans Pacific Pvt. Ltd. (Airlift USA INC) (2020-12 – 2023-12)
- Submitted shipping instructions and prepared accurate HBL & ISF drafts.
- Filed AMS/ISF for U.S. shipments and ACI for Canadian shipments.
- Completed VGM filings via ODEX and shipping line portals, meeting deadlines consistently.
- Prepared Master Bills of Lading with precision, reducing errors and enhancing client satisfaction.
- Prepared invoices and ensured timely delivery of financial documentation.
- Coordinated with customer service teams for expected cargo and followed up on co-loading shipments.
- Experienced in export documentation for sea shipments (LCL & FCL).
- Maintained and managed export records and files for compliance and audits.
- Tracked vessel schedules until containers reached destination.
- Coordinated with shipping lines to secure container releases promptly.
- Planned shipments according to customer requirements, balancing efficiency and service quality.
