Sachidanand Patel

Motivated Computer Science graduate (B.Tech, 2025) with strong communication skills and a passion for delivering excellent customer experiences. Experienced in handling high-volume inbound and outbound queries across voice and non-voice processes, resolving escalations professionally, and meeting SLA, TAT, and AHT targets. Committed to maintaining quality assurance (QA) standards, improving CSAT scores, and contributing to KPI-driven BPO and customer support teams with shift flexibility and a first-contact resolution mindset.

Customer Support Volunteer at Chandigarh University (2024-09 – 2024-11)

TechFest Help Desk

• Handled 50+ inbound queries per day across voice and non-voice channels on event registration, schedules, and navigation; maintained 95%+ first-contact resolution rate.
• Managed a real-time ticketing log in MS Excel tracking open, pending, and resolved queries — reducing average handling time (AHT) by ~25% and meeting all SLA and TAT targets.
• Escalated unresolved complaints with full context notes, ensuring zero repeat escalations, strong CSAT outcomes, and adherence to quality assurance (QA) standards.

Class Representative and Student Coordinator at Chandigarh University (2022 – 2025)

CSE Department

• Primary point of contact between 60+ students and faculty — relayed concerns, announcements, and scheduling updates with 100% accuracy across voice and written channels.
• Resolved peer conflicts and academic grievances with empathy and professionalism, demonstrating strong escalation management and interpersonal skills.

B.Tech in Computer Science Engineering – Chandigarh University (2021 – 2025)

Intermediate (12th) – PSG Higher Secondary School (2021)

High School – St. Joseph's School (2018)