Sachin Dubey

Results-driven Operations professional with 4+ years of experience, currently at Urban Company, managing pan-city Central & Native Operations. Strong expertise in SQL-based MIS, RO/RTO/RTV process management, logistics coordination, and operational problem-solving. Known for ownership mindset, data-backed escalations, and execution at scale with cross-functional stakeholders including Product and Leadership.

Business Development Associate – Operations (Central / Native Ops) at Urban Company (2024-01 – Present)

Managing pan-city Central & Native Operations across onboarding, allocation, dispatch, and partner performance. Driving Return & Replacement (RO) operations and acting as Voice of Customer between Ops, Product, and Leadership.

• Managing pan-city Central & Native Operations across onboarding, allocation, dispatch, and partner performance.
• Driving Return & Replacement (RO) operations, acting as Voice of Customer between Ops, Product, and Leadership.
• Ensuring timely RO & LOACK pickup coordination across E-commerce and UC channels.
• Closing RTO / RTV cases within defined SLAs, reducing operational delays and escalations.
• Monitoring FIFO & LIFO compliance to prevent stock aging and process leakages.
• Tracking daily dispatch & delivery performance to ensure SLA adherence.
• Building and owning daily, weekly, and monthly MIS using SQL & Advanced Google Sheets (JOIN, CASE, GROUP BY, Pivot Tables).
• Coordinating with warehouse teams, logistics partners, and internal stakeholders to resolve on-ground and system-level issues.
• Identified a recurring RO issue and escalated with data-backed insights to VP-level stakeholders; solution under execution with Product team.

B2B Sales & Upgrade Executive at Magicpin (2023-01 – 2024-12)

Closed B2B upgrade sales and managed merchant relationships.

• Closed B2B upgrade sales and managed merchant relationships.
• Improved retention and revenue through structured follow-ups and account handling.

Sales Executive (B2C) at PolicyBazaar (2023-01 – 2024-12)

Delivered B2C insurance sales via inbound and outbound channels.

• Delivered B2C insurance sales via inbound and outbound channels.
• Maintained conversion, quality, and compliance benchmarks.

Freelance Business Operations & Digital Marketing at Self-Employed (2020-01 – 2023-12)

Managed end-to-end operations including client acquisition, pricing, delivery, and collections.

• Managed end-to-end operations including client acquisition, pricing, delivery, and collections.
• Delivered digital marketing and website solutions for real estate and local businesses.

Bachelor's Degree in Commerce

Senior Secondary – UP Board

Diploma in Website Design & Development